Customer Service Executive
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Customer Service Executive with over 3 years of experience in customer support and sales across BPO and digital channels. Proven ability to generate leads, resolve escalations, and handle objections while delivering excellent customer experiences; skilled in chat-based sales, SEO-informed content support, and Microsoft Office. Holds a Bachelor of Arts from the University of Karachi and committed to continuous professional growth and measurable performance improvements.
Customer Service Executive - Ibex
(2025-05 - 2026-04)
Focused on delivering excellent customer support by addressing inquiries and resolving issues efficiently. Handled a diverse range of customer concerns, ensuring a high level of satisfaction and loyalty.
Chat Sales Executive - Artex Digital
(2025-02 - 2026-05)
Specialized in managing online customer interactions through chat platforms. Focused on enhancing customer experience by providing prompt and accurate sales support.
Cold Calling & Lead Generation Specialist - Bright BPO
(2023-02 - 2025-02)
Managed inbound and outbound customer interactions, including cold calling, lead generation, and sales conversions. Built strong client relationships through effective communication, handled objections, and consistently worked toward achieving sales targets.
English language speaking teacher - Faran language center
(2022-02 - 2023-01)
Documentation & Administrative Assistant - Star Documentation Studio
(2021-01 - 2022-02)
Assisted clients with domicile applications, birth certificates, affidavits, stamp papers, document processing, printing, and scanning services.
Bachelors of Arts - University of Karachi (2020-11 - 2024-11)
