Technical Support at Advance tech (2025-08 – Present)
- Resolving technical issues, responding to help desk, providing user assistance.
- Operating systems (Windows).
- Keep computer systems running smoothly and ensure users get the maximum benefit from them.
- Install and configure computer hardware operating systems and applications.
- Monitor and maintain computer systems and networks.
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
- Oversee the functionality of network components such as routers, switches.
- Configuring Switches, IP phones, Routers and basic MVR & DVR Camera.
- Regularly check system logs, CPU usage, memory usage, and network performance to ensure optimal functioning
Operational Support at Margallah Hills Society (2022-04 – 2023-10)
- Arranged and managed annual winter hiking schedules for the Society for Margallah Hills, supporting smooth event operations and participant engagement.
- Assisted in operational support functions, including scheduling, record-keeping, reporting, and supporting staff to maintain efficient office operations.
- Delivered operational support by managing administrative tasks, coordinating workflows, and ensuring timely execution of business processes.
Call Center Agent at Customer Support Services (2021-07 – 2021-12)
- Taking customer call and providing accurate, satisfactory answers to their queries and concerns.
- De-escalating situations involving dissatisfied customer, offering patient assistance and supports Calling clients and customers to inform them about the company's new products.
