Danish Jamil

Results-driven Customer Service & Operations Executive with over 3 years of hands-on experience specializing in supplier coordination, logistics monitoring, and cross-functional team alignment. Combines an analytical B.Sc. in Computer Science from PUCIT with deep operational expertise in SAP Business One and MS Excel to optimize workflows and resolve complex supply chain bottlenecks. Proven track record of managing international brand communication and maintaining a 95% case resolution rate.

Seeking to leverage technical, analytical, and operational strengths to drive efficiency in a fast-paced multinational or IT-enabled organization.

Customer Service Executive at H-verse Group of Companies (2023-05 – Present)

• Supplier & Logistics Coordination: Acted as the core point of contact for international brand partners to manage complex product replacements, shipment discrepancies, and warranty claims.
• Cross-Functional Alignment: Coordinated seamlessly across imports, logistics, ERP, and accounts teams to eliminate communication silos and streamline daily supply chain operations.
• Data-Driven Reporting: Leveraged SAP Business One and MS Excel to manage customer data, log complaints, and engineer detailed tracking reports that accelerated executive decision-making.
• Quality Assurance & Operations: Conducted on-site warehouse inspections to supervise high-priority offloading, monitor shipment integrity, and enforce strict quality control standards.
• Executive Support: Partnered with senior management during client site visits, handling technical inspections and critical documentation to secure client trust.

Customer Service Representative at Lamp Technologies (2022-12 – 2023-12)

• Account Management: Managed communication and transaction support for 400+ high-value customer groups across phone and digital channels, directly improving client retention.
• Financial Verification: Audited and verified high-value transactions through banking portals to ensure flawless app account recharges and zero ledger discrepancies.
• Technical Operations: Maintained rigorous compliance and data accuracy standards by logging and managing records within specialized Chinese software systems.

Tele Sales Representative at Nixxe Solutions (2021-06 – 2021-07)

• Client Acquisition: Executed targeted outbound B2B/B2C calls to U.S. clients, converting cold leads into active customers by pitching utility service benefits.
• CRM Management: Documented detailed client interactions, pipelines, and follow-up data meticulously within the company CRM system.

Bachelors in Computer Science – PUCIT (2023)

Intermediate in Pre-Engineering – Govt. College Township (2019)

Matriculation in Science – Jinnah Memorial High School (2016)