Farhan Sajjad
Customer Service Representative
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About
Highly organized and motivated professional with strong administrative and customer service skills, seeking to contribute as an Office Assistant. Experienced in handling documentation, data entry, and office coordination with accuracy and attention to detail. Skilled in managing inquiries, supporting baggage-related operations, and ensuring smooth workflow under pressure.
Adept at using office software, maintaining records, and providing clear communication across teams. Committed to delivering exceptional service and upholding the standards of efficiency, reliability, and professionalism.
Experience
IELTS Trainer at Russell's International PVT LTD (2026-01-05 – Present)
- Delivered structured training for IELTS Academic and General Training modules (Listening, Reading, Writing, and Speaking).
- Taught exam strategies and timemanagement techniques to help students achieve target band scores.
- Assessed and provided detailed feedback on Writing and Speaking tasks using official band descriptors.
- Conducted mock tests and monitored student progress through performance evaluations.
- Developed customized study plans to address individual learning needs and improve overall proficiency.
Supervisor at Afters Original Croydon (2024-03 – 2025-12)
Worked in a dessert shop. Dealing with customers, and all office works e.g., ordering products, managing rota for the employees. Dealt with Customers.
Supervisor at One Beyond Retail Ltd (2022-10 – 2024-10)
- Work closely with colleagues to achieve store objectives.
- Support training new staff members if required.
- Maintain sales records, prepare reports, and update databases if required.
- Follow company policies and procedures.
- Making Orders of store for all departments.
Education
Postgraduate Certificate in Physics – Queen Mary University Of London (2022 – 2023)
Bachelors in Physics – Government College University Faisalabad (2017 – 2021)