Umma Farwa

Customer-focused Front Desk Manager with experience in managing daily front office operations, handling client relations, scheduling appointments, and ensuring smooth branch operations. Strong communication, organizational, and problem-solving skills with a commitment to delivering excellent customer service.

Front of House Manager at Cutera Aesthetics & Dental clinic (2025-04 – Present)

• Monitor and verify staff check-in and check-out activities to maintain operational efficiency.
• Monitor inventory and conduct regular stock checks to ensure operational efficiency and prevent shortages.
• Handle guest inquiries and requests efficiently while ensuring a high standard of customer satisfaction
• Maintain a professional front desk presence by welcoming and assisting clients, visitors, and business partners.
• Support administrative and operational functions to ensure smooth day-to-day business operations.
• Manage incoming calls, messages, and inquiries with professionalism and efficiency
• Receive and direct external and internal calls.
• Coordinate incoming and outgoing courier deliveries.
• Manage daily front office and administrative activities, ensuring operational efficiency and service excellence.
• Managing operational records, appointment scheduling, and customer payment transactions with accuracy and efficiency.

Associate Degree in Commerce in Business, administration and law – Allama Iqbal Open University (2022-08 – 2025-03)