Hamza Ali

I am seeking a challenging career, giving all my skills to my profession, and I am waiting for an initiative role in a competitive environment, where I can work with the team towards the organization's growth and enhance my knowledge and skills.

Customer Service Officer - Dawlance Service Center - Hyderabad

(2023 - 2025)

• Ensured timely complaint resolution within 48 hours through technicians and managed all related documentation.
• Responsible for managing and collecting required parts from the store for Dawlance interior counter workshop complaints.
• Managed warranty replacement process by ensuring old parts were retrieved from customers and accurately recorded back into company inventory.
• Resolved Customer and dealer complaints by validating warranty claims, collecting required documentation, and ensuring part availability through inventory coordination.
• Followed up with customers after complaint resolution to make sure they were satisfied.

Front-end Developer - Base Camp Data Solutions - Hyderabad

(2020 - 2022)

• Structure design implementation to be re-usable.
• Optimize web applications for maximum speed and scalability.
• Build features and applications with a mobile responsive design.
• Communicate with clients or other team members to clarify details about project objectives and requirements.

Bachelor of Business Administration - Marketing - Szabist University (2019 - 2023)

3-Year Diploma in Software Engineering - Software Engineering - Aptech (2017 - 2020)