Hassan Yameen

Highly motivated and customer-focused professional with experience in managing order confirmations and providing exceptional support in the e-commerce sector. Skilled in promptly contacting customers via phone and WhatsApp to verify orders, delivering detailed product and delivery information, and addressing inquiries to ensure a smooth and positive shopping experience. Adept at fostering strong customer relationships, resolving concerns efficiently, and contributing to overall customer satisfaction and loyalty.

Proficient in utilizing communication tools and maintaining a high level of accuracy in order processing.

Customer Support Representative | E-commerce Operations at HR APPARELS (2023-03 – Present)

• Contact customers via phone and WhatsApp to confirm orders, verify details, and ensure timely processing.
• Provide detailed product information and delivery timelines to assist customers effectively.
• Manage post-sales support, including handling exchanges, refunds, and resolving customer complaints professionally.
• Coordinate with warehouse and logistics teams to ensure smooth order fulfillment.
• Proactively address customer inquiries and concerns to enhance overall customer satisfaction.
• Maintain accurate records of customer interactions, order updates, and issue resolutions.

Customer Service Experts at HELLO INTERNATIONAL MARKETING SOLUTIONS (2022-08 – 2022-12)

Inter – SIRAJ-UD-DAULAH GOVERNMENT DEGREE COLLEGE (2020)

Matric – Apex house educational system (2018)