Hina Saeed

Customer-focused professional with 9+ years of experience across administration, stakeholder communication, onboarding, documentation and coordination. Experienced in responding to enquiries, supporting people through structured processes, maintaining accurate records and communicating professionally with a wide range of stakeholders. Confident using Microsoft Office, Google Sheets and digital tools, with additional hands-on experience in n8n workflow automation, APIs, data handling and working knowledge of Zapier.

Calm, organised and dependable, with strong problem-solving skills and the ability to learn new customer-support systems quickly. Seeking a remote Customer Support role supporting international customers through clear, patient and professional communication.

Admin Officer - The Shimla School & College - Rawalpindi

(2012-08 - 2015-12)

• Responded to day-to-day administrative needs and maintained effective relationships with parents, students, staff and external contacts.
• Supported hiring, recruitment, training and onboarding of new teachers through structured administrative processes.
• Coordinated meetings, staff team-building activities and administrative sessions across multiple stakeholders.
• Prepared proposals, financial reports and official documents while maintaining organised and accurate records.
• Supported budget and resource allocation, coordinated school support staff and tracked student performance information.

Class Teacher - Beaconhouse School System - Peshawar

(2002-03 - 2003-12)

• Delivered English and Computer lessons for Grades 1-5 while maintaining clear, patient communication with students and stakeholders.
• Assessed performance, maintained records and provided structured feedback.
• Managed multiple responsibilities in a busy environment while maintaining organisation and accuracy.

Information Technology Instructor - HITEC Computer Institute - Peshawar

(2000-08 - 2001-12)

• Provided practical IT instruction and individual support to learners with different levels of technical confidence.
• Collaborated with colleagues on cross-functional projects and initiatives.

BS - Gender & Women Studies - AIOU Islamabad (2024)

Bachelor of Commerce (Honors) - Commerce - Government College of Commerce, Peshawar (2000-06 - 2001-07)

Bachelor of Commerce - Commerce - Government College of Commerce, Peshawar (1996-09 - 1998-07)