Jan Muhammad
IT SUPPORT
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About
Experienced IT Support and data entry operator with a strong track record in resolving technical issues, optimizing system performance, and delivering exceptional customer support. Proficient in troubleshooting hardware, software, and network problem
Experience
IT SUPPORT/HELP DESK TIER 1 at BAHRIA FOUNDATION •
Provide technical assistance and support to end-users for hardware and software • Troubleshoot and resolve IT-related problems in a timely manner. • Assist users with system access, software usage, and password resets. • Log and track incidents in a help desk ticketing system. • Escalate complex issues to higher-level support when required. • Conduct user training on technology usage. • Assist with hardware and software setup and configuration
Education
2017 – 2020 BACHELOR OF COMPUTER SCIENCE
