Jar Rar

Customer Success and Corporate Operations professional with 7+ years of experience in B2B and B2C environments. Proven track record of improving customer retention, increasing revenue, and ensuring regulatory compliance. Skilled in corporate documentation, KYC processes, CRM systems, onboarding optimization, and cross-functional collaboration.

Corporate Filing Specialist at BusinessRocket (2024-11 – Present)

Managed preparation of corporate business documentation and banking solutions at BusinessRocket.com, ensuring full compliance with regulatory and KYC requirements.

• Advised clients on tailored corporate banking solutions, strengthening relationship management through clear communication and responsive support.
• Coordinated with Co-Founder of fintech and banking partners including Lili, Relay, and Payoneer to streamline onboarding and resolve client banking needs efficiently.
• Contributed to business strategy by developing process improvements with CEO that enhanced operational efficiency and reduced onboarding turnaround time.
• Strengthened customer support operations by maintaining proactive communication and building long-term client relationships.
• Gained familiarity with APIs, fintech integrations, and automation workflows to support seamless data exchange between platforms.
• Developed working knowledge of data integrations and analytics tools to improve reporting accuracy and decision-making support.

Customer Support Executive at Tribe Consulting (2022-11 – 2024-07)

• Managed 100+ customer interactions daily while maintaining a 95% satisfaction rate.
• Improved customer retention by 30% through effective issue resolution and service optimization.
• Identified client needs and contributed to a 20% increase in service adoption.

Sales & Lead Generation Executive at Interactive Outsourcing Solution (2021-01 – 2022-07)

• Conducted outbound sales calls using automated dialers to generate qualified leads.
• Led a team of 6 agents, improving overall team performance by 15%.
• Developed follow-up strategies contributing to a 25% growth in repeat business.

Sales Representative at HM Solution (2019-06 – 2021-11)

• Handled inbound and outbound calls, promoting telecom services and verifying eligibility.
• Executed targeted campaigns, increasing qualified leads by 30%.

Business Development Executive at HA Trading Co Ltd (2018-09 – 2018-12)

Managed import-export operations between Japan and African markets, achieving 40% profit growth.

• Built and maintained B2B and B2C client relationships to drive repeat business.
• Delivered 95% customer satisfaction while managing 100+ daily customer interactions; resolved escalations and reduced churn.

Bachelor of Business Administration – Iqra University (2019-01 – 2023-01)