Operations Team Lead & Assistant Manager - Boston Neuro Behavioral Associates - US Eastern Time Zone (Remote)
(2024-01)
- Oversee team activities and daily functions to ensure optimal performance and client satisfaction.
- Manage inbound and outbound calls, addressing client inquiries and coordinating with clinicians to enhance service delivery.
- Responsible for reporting on no-shows, appointment scheduling, clinician schedules, and follow-ups to ensure compliance and efficiency.
- Handle administrative tasks including insurance verification, copay collection, and resolution of client complaints.
- Mentor and train team members, fostering a collaborative environment to achieve departmental goals and improve service quality.
Administrative Assistant - Boston Neuro Behavioral Associates - US Eastern Time Zone (Remote)
(2022-01 - 2024-01)
- Scheduled and rescheduled appointments for psychiatric services, ensuring efficient use of clinician time and resources.
- Managed inbound and outbound calling to facilitate communication between patients, clinicians, and administrative staff.
- Processed medication prescription requests and coordinated with prescribers to ensure timely and accurate medication management.
- Supported day-to-day operations for the Medical Doctor (MD) and prescribers, assisting with various clinical tasks and administrative duties.
- Maintained compliance with HIPAA standards in all interactions and documentation to protect patient privacy and confidentiality.
Customer Support Representative - Ibex.co (Walmart.com) - On-Site
(2020 - 2021)
- Assisted customers with order confirmations and tracking, providing timely updates and ensuring a smooth shopping experience.
- Handled inbound and outbound service calls to address general inquiries and resolve customer complaints effectively.
- Collaborated with team members to streamline processes and improve overall customer satisfaction.
- Maintained accurate records of customer interactions and escalated complex issues to appropriate departments when necessary.
Assistant Manager - Walmart, Sears, eBay, Amazon - US - Pacific Zone
(2018-01 - 2020-01)
- Assisted in managing day-to-day operations, ensuring efficient workflow and customer satisfaction.
- Handled import/export processes from China, coordinating order intakes and administrative functions.
- Supported inventory management and logistics to streamline operations across multiple platforms.
- Collaborated with teams to enhance service delivery and resolve issues effectively.
