Customer Support Executive at Mobiserve Pakistan (2025-10 – Present)
- Created and managed Customer Service Requests (SR) for customers in the Middle East and Central Asian regions
- Coordinated dispatch of spare parts from responsible sub-inventories or nearest locations to ensure timely support
- Collaborated with Local Representative Office Spare Part Teams to resolve issues related to spare part issuance
- Liaised with warehouse (WH) teams to support a smooth and efficient delivery process
- Coordinated with planning teams to confirm spare parts availability across warehouses
- Worked closely with engineers to address and resolve spare part application–related issues
- Responded to customer inquiries via phone, email, and chat within defined SLAs
- Return Filling of Customer tickets to close related SR / PR
Mid Level Delivery Project Management Assistant at Prime Human Resource Services Pvt Ltd (2023-07 – 2025-10)
- Created and managed Customer Service Requests (SR) for customers in the Middle East and Central Asian regions
- Coordinated dispatch of spare parts from responsible sub-inventories or nearest locations to ensure timely support
- Collaborated with Local Representative Office Spare Part Teams to resolve issues related to spare part issuance
- Liaised with warehouse (WH) teams to support a smooth and efficient delivery process
- Coordinated with planning teams to confirm spare parts availability across warehouses
- Worked closely with engineers to address and resolve spare part application–related issues
- Responded to customer inquiries via phone, email, and chat within defined SLAs
- Return Filling of Customer tickets to close related SR / PR
Customer Support Executive at Mobiserve Pakistan (2018-12 – 2023-06)
- Created and managed Customer Service Requests (SR) for customers in the Middle East and Central Asian regions
- Coordinated dispatch of spare parts from responsible sub-inventories or nearest locations to ensure timely support
- Collaborated with Local Representative Office Spare Part Teams to resolve issues related to spare part issuance
- Liaised with warehouse (WH) teams to support a smooth and efficient delivery process
- Coordinated with planning teams to confirm spare parts availability across warehouses
- Worked closely with engineers to address and resolve spare part application–related issues
- Responded to customer inquiries via phone, email, and chat within defined SLAs
- Return Filling of Customer tickets to close related SR / PR
General Accountant at MeaTech Riyadh (2016-04 – 2018-11)
- Verified and processed spare parts invoices in the system, ensuring accurate data entry and proper documentation
- Coordinated with the Finance department to facilitate timely invoice payment and resolve billing discrepancies
- Managed all logistics activities within the Spare Parts Department, including movement of spare parts between the country warehouse and more than 150 regional pool warehouses, and return flows
- Conducted warehouse audits to verify inventory accuracy and support stock control procedures
- Arranged shipments to Head Quarter for spare parts repair and return, including pick and pack operations, preparation of shipping documents for sea and air freight, and coordination with warehouse staff, cargo agents, and Head Quarter personnel until final delivery
- Oversaw spare parts recovery from engineers within specified timelines in line with company regulations, supporting reverse logistics processes
- Resolved issues related to inventory received at the country warehouse from smaller warehouses, ensuring correct system inbounding and transfer from temporary areas to final storage locations
