Lovely Bano

Customer support professional with hands-on experience assisting students through the HEC Helpline Project. Skilled in managing a high volume of inquiries, maintaining accurate records, preparing routine Excel reports, and handling fee- and challan-related matters with discretion. Brings a patient, service-focused approach, clear communication, and dependable administrative support. Open to customer service, helpdesk, data entry, or office support opportunities.

Customer Support Executive - Ufone - HEC Helpline Project

(2025-02)

• Handle more than 80 student queries per day through the helpline, providing clear information and timely assistance.
• Maintain detailed case records and update routine operational data using Microsoft Excel.
• Prepare daily summaries covering call volume, complaints, pending matters, and resolution status.
• Respond to fee, challan, and general student service inquiries while protecting confidential information.
• Assisted in training three new agents on system use, data-entry standards, and reporting procedures.

Bachelor of Commerce - Commerce - University of the Punjab | Punjab College (2018)

Intermediate in Commerce - Commerce - Jinnah College (2015)

Matriculation - Asif Public School | Board of Intermediate and Secondary Education, Rawalpindi (2013)