Executive Secretary to C.E.O & all Group Directors - United Group of Companies Ltd.
(2019-07)
- Maintain executive's agenda and assist in planning appointments, board meetings, conferences etc.
- Attend meetings and keep minutes.
- Receive and screen phone calls and redirect them when appropriate.
- Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages, etc.)
- Make travel arrangements for executives.
- Handle confidential documents ensuring they remain secure.
- Prepare invoices or financial statements and provide assistance in bookkeeping.
- Monitor office supplies and negotiate terms with suppliers to ensure the most cost-effective orders.
- Maintain electronic and paper records ensuring information is organized and easily accessible.
- Conduct research and prepare presentations or reports as assigned.
Secretary of Chairman - Dynamic Logistics International (Pvt) Ltd.
(2017-02 - 2018-02)
- Receive and screen phone calls and redirect them when appropriate.
- Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages, etc.)
- Make travel arrangements for executives.
- Handle confidential documents ensuring they remain secure.
- Prepare invoices or financial statements and provide assistance in bookkeeping.
- Monitor office supplies and negotiate terms with suppliers to ensure the most cost-effective orders.
- Maintain electronic and paper records ensuring information is organized and easily accessible.
- Conduct research and prepare presentations or reports as assigned.
Sr. Executive Customer Services/Sales - Freight Manager (Pvt) Ltd – Cargo Airlines KHI - Karachi
(2007-12 - 2013-04)
GSA of Middle East Airlines/Czech Airlines/Air Astana & Aztec Airways
- Attending to all shipments related queries encompassing sales & customer services including complaints, etc; via phone/email/fax and keeping customer updated.
- Maintaining close coordination with other airlines on all operations related matters.
- Build and maintaining strong customer relationship through regular meetings and communication.
- Monitor, control and manage business operations to meet customer expectations and company goals.
- Liaise between customers and management to ensure smooth operations delivery.
- Communicating with overseas related all transshipment and destination offices through SITA system/email for all specified matters including: booking, pods, change of consignee & complaints, etc.
- Planning, tracking booking & follow up status of all shipments through EChamps (online booking system)
- Communicating with airlines for space reservations via phone/email/fax; etc.
- Worked as an Acting manager & handled all issues in the absence of management.
- Generating different kinds of reports (i.e. Weekly/Monthly Business Reports)
