Minal Fatimah Jawed

Dedicated and people-oriented professional with diverse experience in customer service, team leadership, sales, and administration. Known for a warm, professional approach to client and stakeholder communication, strong attention to detail, and the ability to manage multiple responsibilities effectively. Seeking to bring strong interpersonal skills, a service-driven attitude, and a commitment to accuracy to a customer-facing role in the banking sector.

Chat Support Representative - Supportify

• Handled high volumes of live chat conversations simultaneously, maintaining fast response times and accurate information at all times
• Resolved customer queries and complaints professionally, ensuring positive outcomes and high satisfaction in every interaction
• Maintained detailed records of client interactions and followed up on unresolved issues to ensure complete and timely resolution

Principal Assistant - H.M Tiny Tots

• Served as the primary point of contact for parents, handling inquiries, concerns, and feedback in a professional and empathetic manner
• Led and coordinated a team of assistants, delegating tasks, monitoring performance, and ensuring smooth daily operations
• Managed all administrative responsibilities including scheduling, record keeping, correspondence, and reporting to the principal
• Demonstrated strong organisational skills and the ability to multitask across operational and people-management duties simultaneously

Sales Specialist - Nexora IT & Digital Solutions

• Promoted and sold IT and digital solutions to prospective clients, explaining technical offerings clearly and confidently
• Built and maintained strong client relationships through consistent follow-up, handling objections professionally and meeting sales targets

MS Office Instructor - Zamin Education

• Trained individuals in MS Office applications and digital tools, demonstrating patience, clarity, and strong communication skills

Intermediate in Commerce - I.Com