Mohammad Butt

Experienced professional in sales, client communication, and customer support with a strong track record of managing high-profile accounts and delivering exceptional service. Skilled in data-driven decision-making and reporting to improve performance and support business growth. Focused on enhancing client satisfaction through tailored solutions while consistently achieving and exceeding business objectives.

Deputy Manager of Client Communication & Sales - Zainab Salman Designer Studio - Lahore, Pakistan

(2024-08)

• Developed and executed strategic sales plans by analyzing market trends, competitor activity, and customer preferences to drive revenue growth and identify new business opportunities.
• Managed and led a sales team of 4–5 members while strengthening relationships with local and international clients through personalized communication across calls, emails, and social media, ensuring high client retention and exceptional customer service.
• Led lead generation initiatives and collaborated with e-commerce teams to optimize online sales channels, improve website conversion rates, and execute promotional campaigns effectively.
• Prepared sales forecasts, managed regional budgets, and coordinated with supply chain and operations teams to ensure smooth inventory management and timely product delivery.

Senior Client Advisor - Zuria Dor - Lahore, Pakistan

(2023-11 - 2024-08)

• Maintained strong product knowledge and utilized CRM systems to generate detailed reports, analyzing customer behavior, trends, and opportunities to support strategic decision-making and improve client service quality.
• Managed a diverse portfolio of international clients across WhatsApp, Instagram, and Facebook, providing timely responses, resolving concerns proactively, and ensuring high client satisfaction and brand loyalty through personalized communication.
• Developed and executed e-commerce strategies while tracking personal sales performance against targets, preparing accurate weekly and monthly reports, and using customer research to optimize messaging and drive conversions.

Team lead- Brand Management - Cresset Technology - Lahore, Pakistan

(2021-12 - 2023-11)

• Managed portfolios of leading designer fashion brands including Annus Abrar, Farah Talib Aziz, Rozina Munib, and Mohsin Naveed Ranjha, ensuring consistent brand positioning and performance alignment.
• Contributed to development and execution of brand strategies, marketing campaigns, and product launch plans by conducting market research and analyzing consumer trends and insights.
• Tracked performance metrics across digital channels, managed campaign budgets and timelines, coordinated production and pricing strategies, and enhanced customer acquisition and revenue growth through targeted initiatives and CRM-driven customer engagement.
• Played a key role in customer relationship management by accurately documenting interactions in CRM systems and consistently improving customer satisfaction and Net Promoter Score (NPS) through high-quality service and engagement.

Marketing And Sales internship - Ramada Hotels and Zee Avenue - Lahore, Pakistan

(2021-06 - 2021-08)

• Supported marketing and sales initiatives at Ramada Hotels by executing promotional campaigns, conducting market research and competitor analysis, and contributing to strategic decision-making for business growth.
• Assisted in planning and execution of social media strategies and sales events including trade shows and exhibitions, while delivering high-quality customer service to enhance engagement, online presence, and overall customer experience.

Business Development and Marketing Executive - HG Markets Lahore - Lahore, Pakistan

(2021-01 - 2021-05)

• Demonstrated strong lead generation and sales conversion skills through cold calling campaigns, client meetings, and targeted outreach, consistently expanding the customer base and contributing to revenue growth.
• Collaborated with cross-functional sales teams to consistently achieve and exceed targets, while analyzing international market trends and adapting sales strategies based on client behavior, preferences, and priorities.

Masters - Marketing - University of the Punjab (2019 - 2021)

Bachelors - Arts - University of the Punjab (2017 - 2019)

Intermediate - Chemistry, Physics, Computer Sciences - Punjab Group of Colleges (2012 - 2014)