Balqees Bibi

Customer-focused professional with seven years of experience delivering personalized, one-on-one client support, resolving concerns, and communicating clearly with people from diverse backgrounds. Skilled in active listening, problem-solving, and maintaining accurate records to ensure consistent, high-quality service. Bachelor's degree in English Literature with strong verbal and written communication skills, seeking to bring proven client relationship and problem-resolution abilities to a Customer Support Representative role.

Client Support & Communication Specialist at Home Tuition, Self-Employed (2017-01 – Present)

• Delivered individualized, client-focused support to students and parents, addressing questions and concerns promptly and professionally.
• Built and maintained long-term client relationships through consistent, empathetic communication.
• Resolved client concerns and adapted service to meet individual needs, ensuring satisfaction.
• Maintained accurate, organized records of client interactions and progress.
• Managed scheduling and coordinated communication across multiple clients simultaneously.

Event Organizer

• Coordinated logistics and scheduling for an academic seminar, collaborating with peers and faculty to ensure smooth execution.

Founder & Manager at Stitching & Tailoring Services, Self-Employed (2018-01 – Present)

• Managed client relationships, order tracking, and day-to-day business operations independently.
• Resolved client queries and concerns professionally, ensuring satisfaction and repeat business.
• Coordinated scheduling and follow-up communication to meet client expectations and deadlines.

BS in English Literature – Viqar-un-Nisa College (affiliated with University of the Punjab) (2022-01 – 2026-01)

Intermediate in General Science – Govt. Girls Higher Secondary School, Rawalpindi

Matriculation in Computer Science – Govt. Girls High School, Rawalpindi