Muhammad Atif

Results-driven IT Supervisor with 10+ years of hands-on experience in retail IT infrastructure, POS systems management, Windows Server administration, and enterprise network troubleshooting. Currently managing 56+ POS systems at Imtiaz Super Market, Karachi. Proven expertise in team leadership, Active Directory management, system deployment, and network configuration across retail, healthcare, education, and corporate environments. Holder of CCNA, MCITP, and CompTIA certifications.

Senior IT Officer (IT Supervisor) - Imtiaz Super Market - Karachi

(2024-09)

• Supervising and managing 56+ POS systems ensuring 99% uptime across all retail operations.
• Installing, configuring, and troubleshooting POS machines, thermal printers, and online payment terminals.
• Designing and implementing network infrastructure for HR & GRN departments.
• Deploying switches, structured cabling, and complete LAN setup for new branches.
• Providing end-user hardware/software support and coordinating with SAP support team.
• Training and guiding junior IT staff on daily operations and escalation procedures.

Network Support Engineer - ICT Network

(2022-12 - 2024-08)

• Managed Windows Server 2012 R2 Domain Controller for 200+ users.
• Administered Active Directory, user accounts, and group policies.
• Maintained backup and disaster recovery systems ensuring zero data loss.
• Resolved network connectivity, wireless, and VPN issues.

System Support Executive - EMERIOSOFT

(2020-01 - 2021-12)

• Configured and managed Windows Server 2012 R2 environment.
• Installed network switches and TP-Link load balancer for improved bandwidth management.
• Managed domain users, IT inventory, and software licensing.
• Provided Level 1/2 desktop and technical support.

Network Engineer (Project-Based) - Mamji Hospital

(2020-01 - 2021-12)

• Designed and deployed secure hospital network infrastructure from scratch.
• Integrated printers, scanners, CCTV systems, and medical equipment into network.
• Provided ongoing hardware and network troubleshooting support.

System Support Engineer - Berlitz Language Center

(2014-02 - 2019-12)

• Installed and maintained network servers and workstations.
• Managed user accounts and hardware installation across multiple classrooms.

IT Admin Officer - APTECH Computer Education

(2018-08 - 2018-07)

• Installed and maintained DNS, DHCP, Active Directory, and File & Print Servers.
• Created and managed domain user profiles for 100+ staff and students.
• Resolved email, domain, and connectivity-related issues.

Bachelor of Commerce - Commerce - Government islamia arts & commerce college

Intermediate in Commerce - Commerce - Karachi Board

Matriculation - Science - High Star Public School