Muhammad Aziz
IT Support Specialist | Hardware Technician
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About
Dell-certified IT Support Specialist with 1.5+ years of hands-on experience diagnosing and repairing enterprise laptops and desktops under SLA conditions. Proven track record of resolving 5+ hardware complaints daily in an onsite service center environment. Additional background in network administration and a strong technical foundation from ongoing BS Computer Science studies.
Experience
Technical Support Officer - Inbox Business Technologies – Dell Service Center
(2023-06 - 2024-09)
- Diagnosed and repaired Dell laptops and desktops onsite, replacing components including motherboards, LCDs, keyboards, and other hardware parts under strict SLA timelines.
- Resolved an average of 5 client complaints daily, consistently meeting or exceeding SLA response and resolution targets.
- Performed thorough hardware diagnostics using Dell-certified tools, minimizing device downtime and ensuring optimal performance for enterprise clients.
- Maintained accurate service records and communicated repair status clearly to clients and team leads.
- Earned Dell Client Pro Certification during tenure, validating technical expertise in Dell hardware support.
Junior Network Administrator - V-Marketing VOK Group, Karachi - Karachi
(2022-10 - 2023-01)
- Provided daily support and maintenance for company network infrastructure, ensuring high uptime and minimal disruption to operations.
- Troubleshot network connectivity issues and configured routers, switches, and other network devices.
- Assisted in implementing network security measures and supported team during network upgrade projects.
- Delivered hands-on technical assistance to end users, resolving hardware and connectivity issues promptly.
Education
BS - Computer Science - Muhammad Ali Jinnah University (2024)
Adv. Diploma - Software Engineering - Aptech Pakistan (2022-12 - 2023-06)
