Muhammad Farooque Rajput
IT Support Technician | Helpdesk | L1 Technical Support
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About
CCNA-certified IT support professional with hands-on experience as a Junior IT Support Assistant, providing on-site support for company staff and office computers. Skilled in Windows and software installation, driver and office software configuration, printer and internet connectivity troubleshooting, basic networking, RJ45 cable crimping, and wired CCTV camera installation. Documents every fix clearly and escalates issues properly.
Computer
Science undergraduate with a Diploma in Information Technology.
Experience
YouTube Content & Digital Platform Manager at Self-employed (2023-03 – Present)
Manage end-to-end operations for four YouTube channels, including software setup, tools, workflows, and troubleshooting.
Junior IT Support Assistant at HNS Services International (2024-02 – 2024-09)
- Provided day-to-day on-site IT support for company staff and office computers.
- Installed and configured Windows applications, device drivers, and commonly used office software.
- Resolved routine computer, printer, software, and internet connectivity issues to keep staff productive.
- Recorded troubleshooting steps for each issue and escalated problems beyond access level to higher-level support.
- Explained fixes in plain language and guided staff on avoiding repeat issues.
Freelance Digital Assistant & Client Manager at Freelance (2024-05 – 2024-08)
- Supported international clients remotely, resolving routine technical and workflow issues and keeping clear written records.
Education
Bachelor of Science in Computer Science (BSCS) – Virtual University of Pakistan (2024 – 2028)
Diploma in Information Technology (DIT) – Sindh Board of Technical Education, Karachi (2021 – 2022)
