Muhammad Temoor

Accomplished Hospitality & Food Service Manager with over 14 years of comprehensive experience across leading luxury hotels, fine dining establishments, and event management. Proven expertise in floor management, guest relations, VIP customer experience, reservation systems, and event execution. Skilled in driving team efficiency, ensuring top-tier service standards, and maximizing customer satisfaction.

Assistant Service Manager at LalQila Restaurant (2025-01 – Present)

• Oversee daily dining operations, floor management, and service quality control.
• Lead and mentor floor staff to ensure prompt, courteous, and high-standard guest service.
• Manage customer feedback, resolving operational bottlenecks to enhance dining satisfaction.

Event Manager (Freelance / Entrepreneur) at Self-Employed / Personal Projects (2022-01 – 2025-12)

• Planned and executed private, corporate, and social events end-to-end.
• Coordinated vendor management, theme decorations, seating layouts, and guest logistics.

Event Manager at CocoChan Restaurant (2022-01 – 2025-12)

• Organized high-profile corporate dinners, private dining celebrations, and seasonal events.
• Collaborated with kitchen and service teams to deliver flawless event banquet services.

Reservation Manager at CocoChan Restaurant (2019-01 – 2022-12)

• Streamlined table reservation workflows, seating arrangements, and peak-hour flow.
• Optimized restaurant capacity management and reduced guest wait times.

Guest Relations Officer (GRO) at CocoChan Restaurant (2015-01 – 2018-12)

• Welcomed VIP guests, managed front-of-house interactions, and resolved guest queries promptly.

Waiter (Mini Bar) at Dar Al Tawhid Intercontinental Hotel (2011-01 – 2013-12)

• Delivered 5-star hospitality and mini-bar room service in a high-volume luxury hotel environment.

Waiter (Room Service) at Ramada Plaza (2010-01 – 2011-12)

• Provided efficient in-room food and beverage service following strict international hospitality standards.

Intermediate – Govt. Degree College, Korangi No. 6

Matriculation – Govt. Comprehensive School, Korangi No. 2