Parshotam Makwana

Dynamic HR Services Delivery Specialist with over 5 years of experience in payroll management, staff recruitment, and employee relations. Proven expertise in managing multiple vendor relationships, handling HR operations, and resolving complex operational queries efficiently. Successfully processed payroll for diverse teams while ensuring compliance with organizational standards.

Committed to fostering a positive workplace environment and strengthening HR operations to support organizational success.

Specialist – HR Services Delivery - Decibel BPO - Karachi, Pakistan

(2018-05 - 2025-09)

• Administered payroll and invoice processing for OSP employees through the Decibel system.
• Calculated and managed EOBI and ESSI contributions with accuracy and compliance.
• Tracked and monitored employee attendance using the Decibel system to improve operational efficiency.
• Initiated daily AVC tickets for OSP staff to streamline workflow.
• Oversaw a team of 7 vendor employees across multiple organizations, including MM Associates, Prime HR, Secom, HRSG Outsourcing, HTA, Power Supplies, and Fulcrum.
• Maintained daily email coordination with vendor representatives, KE HR, HRBP, and all KE operational lines to ensure smooth communication.
• Managed hiring and separation processes within KE, ensuring seamless employee transitions.
• Supported end-to-end employee lifecycle management, including recruitment support, employee relations, and coordination between HR and KE HR/HRBP.
• Resolved HR operational queries to maintain effective service delivery.
• Monitored daily operations and prepared reports for departmental management with actionable insights.
• Maintained daily recruitment service notifications for line managers and departmental heads.
• Addressed queries across all Decibel modules, including Payroll, Attendance & Absent Management, Workforce Administration, and Inventory Management.
• Conducted training sessions for Assistant Managers, General Managers, Deputy General Managers, POCs, and Supervisors to enhance departmental capabilities.

Help Desk Executive - Bykea Technologist Pvt. Ltd. - Karachi, Pakistan

(2017-09 - 2018-04)

• Served as the first point of contact for resolving MIS Helpdesk queries using the college helpdesk system.
• Coordinated directly with college staff to ensure timely issue resolution.
• Assisted in end-user training and prepared supporting documentation to improve user experience.
• Documented processes and procedures to ensure compliance and operational clarity.
• Monitored and reported funded student numbers to keep stakeholders informed.
• Maintained and updated Bykea Partner Learning Programs, including Program Change, Leavers, Progression, and Completion/Achievement processes.

Relationship Officer - Dunia Finance LLC - Abu Dhabi, UAE

(2016-10 - 2017-08)

• Introduced and promoted new financial products and services to strengthen market presence.
• Maintained daily DSR documentation to ensure transparency and accuracy.
• Sold personal loans, cash loans, car loans, credit cards, cooperative deposits, and labor guarantees.
• Built and maintained strong customer relationships to foster trust and long-term loyalty.
• Arranged and conducted meetings with prospective clients to present tailored financial solutions.
• Conducted initial customer outreach via visits and calls to assess financial needs.
• Identified customer requirements and customized product offerings accordingly.
• Effectively handled objections and persuaded customers to consider available financial products.

Crew Member - Southern Fried Chicken - Abu Dhabi, UAE

(2015-10 - 2016-08)

• Delivered courteous and efficient food and beverage service to guests.
• Presented menus, took orders, and provided recommendations to enhance customer satisfaction.
• Processed bills, collected payments, and handled cash transactions accurately.
• Performed housekeeping and cleaning duties to maintain hygiene standards.
• Supported daily operations by performing additional assigned tasks.
• Ensured consistent production of high-quality orders while adhering to strict quality control standards.

Front Desk Coordinator - Orthopaedic & Medical Institute (OMI) Pvt. Ltd. - Karachi, Pakistan

(2010-10 - 2012-08)

• Maintained daily visitor registers with accurate records.
• Coordinated communication between the front office and emergency room for patient admissions and room readiness.
• Managed incoming calls and relayed messages efficiently.
• Controlled inventory of stationery supplies and maintained accurate records.
• Informed Nursing Managers and Supervisors regarding deceased patients prior to the transfer of remains.
• Arranged ambulance transportation for patients when required.
• Resolved patient and visitor inquiries in line with hospital protocols, clinic schedules, and consultant availability.
• Maintained circulars, protocols, and MOR booking files for quick reference.

Diploma - Human Management (HR) - Pakistan Institute of Management (PIM)

Bachelor - Commerce - Board of Karachi

Intermediate - Board of Intermediate Education, Pakistan, Govt. National College

Matriculation - Nasra Secondary School, Board of Karachi