Sajjad Aziz

Customer-focused Customer Service Representative with experience in handling customer inquiries, order management, shipment tracking, exchanges, refunds, and complaint resolution. Skilled in delivering efficient support, maintaining customer satisfaction, and collaborating with internal teams to ensure exceptional customer experience.

Customer Service Representative (CSR) - Raiz Clothing

• Responded to customer inquiries via email, social media, and other support channels.
• Assisted customers with order placement, tracking, exchanges, refunds, and cancellations.
• Resolved customer complaints professionally while maintaining high customer satisfaction.
• Coordinated with warehouse and courier teams to ensure timely order processing and delivery.
• Maintained accurate customer records and order updates.
• Guided customers regarding products, sizing, availability, and company policies.
• Escalated complex customer concerns to the relevant departments for prompt resolution.
• Followed up on pending cases to ensure complete issue resolution.
• Maintained service quality standards and achieved customer satisfaction targets.

Teacher - Qazi Grammar School

• Delivered engaging classroom lessons in accordance with the school curriculum.
• Prepared lesson plans, assignments, quizzes, and classroom activities.
• Assessed students' academic performance and maintained progress records.

Master of Science - Zoology - Punjab University (2024)

Bsc - Chemistry - Queen Merry College (2022)

Intermediate - Govt. Gulberg college (2019)

Matric - Jinnah Grammer School (2017)