Customer Service Representative (CSR) at Sigzone Tech BPO (2024-01 – 2024-12)
Worked for nearly one year with a UK-based company as a B2C and B2B Sales Agent and Customer Service Representative, managing both individual and corporate client accounts.
- Responsible for generating leads, conducting outbound and inbound calls, and closing sales while consistently meeting monthly targets
- Built strong client relationships, negotiated with business customers, and provided tailored solutions to meet customer needs
- Handled inquiries and complaints professionally, ensured high customer satisfaction and retention, and maintained accurate records using CRM systems
Taxi Dispatcher at MS Black Hawks Solutions (2024-12 – Present)
Worked as a Taxi Dispatcher for a UK-based company, handling a high volume of inbound and outbound calls daily.
- Coordinated taxi bookings efficiently, assigned drivers using dispatch systems, and ensured timely pickups and drop-offs
- Communicated clearly with drivers and customers to manage schedules, resolve issues, and provide real-time updates
- Maintained accurate trip records, handled customer inquiries and complaints professionally, and performed effectively in a fast-paced, high-pressure environment
