Salaar Talha
Patient Support Specialist
Talent
LahoreMember since October 17, 2026
Patient communication and empathyMedical billing and insurance basicsComplaint resolution and de-escalationCRM and data entry accuracyHIPAA and patient confidentialityMultitasking and time management
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Patient communication and empathyMedical billing and insurance basicsComplaint resolution and de-escalationCRM and data entry accuracyHIPAA and patient confidentiality
About
Patient Support Specialist with nearly three years of experience in healthcare support and medical billing, and additional experience in retail customer support. Skilled at handling patient inquiries, resolving billing and insurance concerns, and keeping accurate records in a fast-paced environment. Known for clear communication, empathy, and a consistent focus on resolution and satisfaction.
Experience
Patient Support Specialist at Docs Medical Billing (2026-05 – Present)
- Respond to patient calls and messages about billing statements, balances, and payment options
- Explain insurance coverage, claim status, and patient responsibility in clear, simple terms
- Coordinate with billing and claims teams to correct errors and resolve account discrepancies
- Document every patient interaction accurately and follow HIPAA and confidentiality standards
- Escalate complex cases promptly and follow up until they are resolved
Patient Support Specialist at Edsavvy Solutions (2025-06 – 2026-06)
- Served as first point of contact for patients, handling inquiries by phone and email
- Assisted patients with appointment scheduling, account questions, and service information
- Verified patient details and updated records in the system with a high level of accuracy
- Resolved concerns on first contact wherever possible, keeping satisfaction scores strong
- Met call quality, productivity, and response-time targets consistently
Patient Support Specialist at Cyber Systems (2024-04 – 2025-05)
- Supported patients with questions about care services, billing, and insurance processes
- Handled a high volume of inbound requests while maintaining a professional, caring tone
- Logged cases and interactions in CRM tools and tracked them through to completion
- Worked with internal teams to resolve issues quickly and prevent repeat complaints
- Protected patient privacy and handled sensitive information with discretion
Customer Support Representative (Walmart Account) at Ibex Global (2023-08 – 2024-04)
- Handled inbound customer calls and chats for Walmart regarding orders, deliveries, returns, and refunds
- Diagnosed problems, offered solutions, and de-escalated frustrated customers
- Followed company policies and scripts while personalizing each interaction
- Maintained quality, attendance, and average handle time targets
- Recorded accurate case notes for smooth handoffs and follow-up
Skills
Patient Support Specialist
