Hammad Nadeem

Dedicated and detail-oriented professional with hands-on experience in patient-facing communication roles, including phone-based patient support, medical faxing, and coordination across healthcare practices. Skilled in managing high-volume patient inquiries with empathy, accuracy, and professionalism. Adept at working in fast-paced medical environments while maintaining a patient-first approach.

Customer Support Representative at Hubkom (2025-05 – 2026-06)

Patient Support Specialist – Calls & Faxes (PCP Family Practice) at Hubkom (2025-05 – 2025-12)

• Managed inbound and outbound patient calls across a busy primary care practice for 7 months
• Handled all incoming and outgoing medical faxes, including referrals, lab results, and prior authorizations
• Coordinated communication between patients, physicians, and insurance providers
• Scheduled appointments and followed up on patient inquiries with accuracy and compassion
• Maintained strict patient confidentiality in compliance with healthcare standards

Patient Calls Coordinator (Gastroenterology Practice) at Hubkom (2026-01 – 2026-06)

• Handled patient phone inquiries for a specialized gastroenterology clinic over 6 months
• Conducted patient consults, gathering medical history and relevant information for the care team
• Triaged patient concerns and directed calls to appropriate clinical staff
• Assisted with appointment scheduling, follow-ups, and patient reminders
• Supported smooth daily operations by maintaining clear, professional communication
• Developed familiarity with gastroenterology-specific patient needs and terminology

Intermediate / A-Level – Gulshan College (2024 – 2026)

Secondary School Certificate (Matric) – Public Schools, Karachi (2011 – 2024)