IT Executive at Radisson Blu Hotel & Residence (2024-01 – Present)
Lead end-to-end IT infrastructure buildout for a new luxury hotel property from planning through operational readiness.
- Configure segmented network and perimeter security architecture using Ubiquiti UDM Pro, Cisco, and Fortinet firewalls.
- Plan VLANs, IP addressing, firewall rules, and secure access policies for operations, administration, guest internet, and surveillance networks.
- Design and deploy property-wide CCTV surveillance networks, including NVR/DVR storage setup, camera placement coordination, and retention planning.
- Manage structured cabling, rack organization, patching, IP mapping, and Wi-Fi access point placement for high-speed guest internet (HSIA).
- Manage hotel domain and email administration, including user mailboxes, access setup, and coordination for business communication continuity.
- Provision cloud server storage for centralized business data access, backup planning, and controlled document availability.
- Coordinate vendor selection, quotations, procurement, and implementation follow-up for hardware, software, ISP, CCTV, and network requirements.
- Create IT readiness checklists, asset records, and operational documentation for pre-opening handover and department-level support.
IT Officer at The Margala Hotel (2023-01 – 2024-12)
Managed hotel network operations and role-based user access using Windows Server and Active Directory.
- Administered user onboarding, password resets, shared access, and permission changes for hotel departments.
- Configured scheduled backups and recovery procedures to protect business-critical hotel data.
- Supported POS terminals, front office systems, printers, workstations, and Windows/Linux devices used by operational departments.
- Worked with the internal IT team on hotel renovation technology upgrades, including network, cabling, systems, and device readiness.
- Secured network infrastructure and camera systems through routine firmware updates and preventive maintenance.
- Maintained IT inventory, tracked issue resolution, and coordinated vendor service for hardware replacement and warranty cases.
IT Apprentice at Ramada by Wyndham (2023-01 – 2023-12)
- Assisted senior engineers with hardware setup, Windows configuration, and Microsoft 365 migrations.
- Resolved Tier 1 help desk requests, updated inventory records, and escalated network or system issues with clear notes.
- Prepared workstations, installed approved software, joined systems to the domain, and supported printer and peripheral setup.
- Performed supervised network checks, CCTV monitoring, and end-user troubleshooting in a live hotel environment.
