Samra Wajid

Dedicated and versatile professional with experience in education and customer support. Skilled in classroom management, lesson planning, customer service, communication, problem-solving, and relationship building. Experienced in creating positive learning environments, handling customer inquiries, resolving concerns, and working effectively in fast-paced environments.

Strong multitasking, adaptability, creativity, and organizational skills with a commitment to delivering quality results and contributing to organizational success.

Customer Support Representative - Skyscrapers Pvt Ltd

(2017-09 - 2020-12)

• Managed customer inquiries, complaints, and service-related requests professionally.
• Provided timely and effective solutions to ensure customer satisfaction.
• Maintained clear communication with customers and handled concerns efficiently.
• Updated and maintained accurate customer records.
• Built strong customer relationships through professional and empathetic support.
• Collaborated with team members to achieve service quality goals.

Teacher - Leaps International School, Rawalpindi - Rawalpindi

(2016-06 - 2017-06)

• Planned and delivered engaging lessons according to curriculum requirements.
• Created a positive, interactive, and supportive classroom environment.
• Assessed student performance and provided constructive feedback.
• Applied creative teaching strategies to improve student participation.
• Managed classroom activities and maintained discipline.
• Worked collaboratively with colleagues to support academic goals.

Teacher - The Educators School - Murree

(2015-03 - 2016-12)

• Developed and delivered structured lesson plans.
• Managed classroom activities and encouraged active learning.
• Evaluated student progress through assessments and feedback.
• Adapted teaching methods to meet different learning needs.
• Maintained effective communication with students, parents, and staff.

Content Writer

(2021-09 - 2023-12)

• Creates written content for websites, blogs, social media, and other platforms
• Researches topics to produce accurate and informative content
• Writes engaging articles, posts, and marketing materials
• Updates existing content to keep it relevant and useful
• Ensures content is original and free from plagiarism
• Meets deadlines and manages multiple writing projects efficiently

Bachelor of Business Administration - BBA - National University of Modern Languages (NUML) (2014-12)

F.Sc Pre-Medical - Convent of Jesus and Mary (2010-03)

Matriculation - Science - Presentation Convent School (2008-03)