Sarmad Qadeer

Motivated and detail-oriented Software Technician & IT Support Professional with hands-on experience in Windows installation and configuration, hardware/software troubleshooting, LAN/WAN and wireless networking, network devices, printers, and biometric systems. Experienced in providing technical support to faculty, staff, and students, configuring Cisco, Ruijie and UniFi devices, LAN cabling, RJ45/CAT6A termination, DNS troubleshooting, and system policies. Also possess practical knowledge of web development and MS Office.

Software Technician at Army Medical College (AMC) (2025-11 – Present)

• Install, configure and troubleshoot Windows operating systems, software, drivers and computer hardware.
• Provide technical support to students, faculty and staff for hardware, software, printer and system issues.
• Configure Local Security Policy and Group Policy and perform routine system maintenance and updates.
• Install and support LAN, WAN and wireless networks, including routers, switches and access points.
• Configure and support Cisco, Ruijie and UniFi network devices; troubleshoot DNS and internet connectivity issues.
• Install and terminate RJ45 and CAT6/CAT6A cables and perform structured LAN cabling.
• Install, configure and maintain ZKTeco/BioTime biometric attendance systems.

IT Support Officer at Bahria Town (Pvt) Ltd. (2021-12 – 2025-07)

• Provided daily IT support for computer hardware, software, Windows systems and printers.
• Installed and configured Windows, software applications, drivers and peripheral devices.
• Supported LAN cabling, RJ45 termination, local network setup and biometric attendance systems.
• Performed data entry and documentation using MS Word and Excel.

Bachelor of Science in Information Technology (BS IT) – Virtual University (2022)

Higher Secondary School Certificate in Computer Science – Global College of Sciences (2019 – 2021)

Secondary School Certificate in Science – Aviation Army Public School, Dhamial Camp Rawalpindi (2017 – 2018)