Sheraz Khan

Customer Support and Sales Professional with 9+ years of retail experience at Adidas, including customer handling, sales, customer support, complaint resolution, product knowledge, and in-store training. Experienced in understanding customer needs, resolving issues professionally, supporting sales targets, and maintaining positive customer relationships. Seeking a fully remote Customer Support, E-commerce Support, Sales Support, or Chat & Email Support position where strong written communication and customer-service experience can contribute to business growth and customer satisfaction.

Customer Service, Sales & In-Store Training - ADIDAS

(2017-05 - 2024-12)

• Provided professional customer support and handled customer queries, product questions, and service requests.
• Managed day-to-day customer dealing and built positive customer relationships through attentive service.
• Supported sales activities by understanding customer requirements, recommending suitable products, and assisting with upselling.
• Handled customer complaints and resolved issues calmly and professionally while protecting customer satisfaction.
• Developed strong product knowledge and communicated product features, benefits, availability, and suitability to customers.
• Worked as an in-store trainer, helping colleagues improve product knowledge, customer handling, sales approach, and service standards.
• Supported store operations and maintained a customer-focused environment while working toward sales and service objectives.
• Used communication, active listening, problem-solving, and follow-up skills to improve the overall customer experience.

Customer Service Representative (CSR) - LEVIS & DOCKERS

Retail Customer Service

• Assisted customers with product information, queries, and general service needs.
• Handled customer interactions professionally and supported day-to-day customer service operations.
• Helped maintain a positive customer experience through communication, product assistance, and issue handling.

Intermediate