Syed Areeb

Results-driven professional with 4+ years of experience spanning Onboarding, Strategic Account Management, Revenue Operations, Client Success, Technical Recruitment, and B2B Growth. Specializes in designing scalable client engagement strategies that transform new and underperforming accounts into high-performing, revenue-generating partnerships. Currently serving as OSR Manager at Zaphyre, leading end-to-end onboarding and strategic alignment of enterprise B2B clients — developing go-to-market strategies, Overall Account Plans (OAPs), campaign recovery frameworks, and cross-functional execution roadmaps across the US, Canada, UAE, India, Mexico, Brazil, and Argentina.

Prior background in full-cycle technical recruitment covering commercial and highly sensitive US government and federal projects — including portfolios for DHS, FBI, DOD, DOJ, and CBP — with deep expertise in stakeholder management, workforce planning, and strategic upselling.

Onboarding, Strategy & Reset (OSR) Manager at Zaphyre (2026-02 – Present)

• Own the full onboarding-to-optimization lifecycle for B2B growth campaigns, including ICP precision, outbound performance acceleration, and revenue system design.
• Develop structured Overall Account Plans (OAPs) and campaign recovery frameworks aligned to each client's GTM strategy and business objectives.
• Lead cross-functional execution roadmaps, aligning Sales, Market Research, Content, and Delivery teams to drive campaign performance and client retention.
• Diagnose operational bottlenecks, implement data-driven corrective actions, and present findings in executive business reviews with client stakeholders.
• Manage active recovery and reset workflows for underperforming accounts, restoring pipeline momentum and improving KPI trajectories.

Associate Account Manager at Zaphyre (2025-04 – 2026-02)

• Managed 20+ active B2B clients across MSP, RNS, Logistics, and Staffing verticals, ensuring consistent campaign execution and performance delivery.
• Led service-recovery calls and arranged strategic retention interventions for at-risk accounts, adjusting billing models and engagement strategies.
• Collaborated closely with SalesOps, Market Research, Content, and QA teams to improve client ROI and surface upselling and expansion opportunities.
• Maintained high client satisfaction scores through proactive communication, transparent reporting, and continuous performance improvement cycles.

Accounts Lead at Zaphyre (2024-12 – 2025-05)

• Provided strategic leadership for all B2B client accounts across the United States, building long-term business partnerships and driving scalable sales pipelines.
• Transitioned from Talent Acquisition into a client-facing accounts role, leveraging recruitment and candidate delivery expertise to strengthen client engagement.
• Customized client strategies based on performance data, market feedback, and evolving business requirements to maximize satisfaction and retention.

Sr. Technical Recruiter / Talent Acquisition Partner at Sky Systems Inc. (SkySys) (2023-10 – 2024-10)

• Managed a portfolio of 6 high-value enterprise clients — including Wipro, Novartis Pharmaceuticals, Randstad Digital, Cofomo, TechMahindra, and Kforce — achieving an 80% client satisfaction score.
• Sourced and placed candidates for diverse IT and non-IT roles across the US, Canada, India, Mexico, Germany, UK, and France, including Mobile App Owners, Power BI Developers, Full Stack Engineers, SCADA Engineers, and Senior Business Analysts.
• Led monthly and quarterly business reviews (QBRs), presenting performance metrics, value delivered, and strategic recommendations to client stakeholders.
• Improved and refined recruitment processes, updating systems to streamline operations and increase sourcing efficiency.
• Served as the primary point of contact for candidates throughout all recruitment stages, ensuring a professional and positive candidate experience.

Talent Acquisition Executive / Team Lead at McLean Intelligent Workforce (MIW) (2022-10 – 2023-11)

• Recruited candidates for government and federal roles including Senior Cyber Auditor, Senior System Engineer, Personnel Security Specialist, and Business Analyst for clients serving DHS, FBI, DOD, DOT, and the US Federal Government.
• Managed subcontractors across DOD, DOJ, DHS, DOT, and FBI projects, maintaining compliance and performance standards on sensitive government engagements.
• Assisted management in preparing weekly workload distribution plans and developing strategic improvements to the recruiting model.
• Conducted weekly client calls, prepared detailed reports, and documented outcomes for US government contractors.

Talent Acquisition Executive at McLean Intelligent Workforce (MIW) (2021-03 – 2022-09)

• Executed the full-cycle recruitment process — assessment, sourcing, vetting, interviewing, selection, and hiring — for roles including ISSO, ISSE, Cloud Engineer, Cybersecurity Analyst, Project Manager, and Big Data Architect.
• Built and managed ATS databases, maintaining accurate candidate records, resume repositories, and interview documentation.
• Determined client position requirements through stakeholder interviews and job specification reviews; created and posted job descriptions across multiple platforms.
• Placed candidates on commission roles for US government agencies including CBP, DHS, DOJ, and DOD.

Associate Recruiter at McLean Intelligent Workforce (MIW) (2020-12 – 2021-02)

• Supported full-lifecycle recruiting for IT and cybersecurity roles across government and commercial clients.
• Searched and evaluated candidate databases; referred qualified resumes to senior recruiters and account managers for screening and interview coordination.
• Prepared weekly recruitment reports and participated in client calls under senior recruiter supervision.

Recruiting Operations Intern at McLean Intelligent Workforce (MIW) (2020-09 – 2020-11)

• Sourced candidates using Boolean search techniques across ZipRecruiter, ClearanceJobs, Dice, Monster, and LinkedIn for roles including Penetration Tester, Cloud Engineer, and IT Auditor.
• Wrote and posted technical job descriptions; prepared Q&A documents and initial interview notes for open positions.
• Established and maintained ATS records including resumes, phone screen forms, and interview documentation.

Bachelor of Business Administration (BBA) – PAF-KIET, Karachi, Pakistan (2022)

FSC — Intermediate in Engineering – Govt. National College, Karachi

SSC — Matriculation in Science – Metropolis Academy, Karachi