Umar Faraz

Results-driven Sales and Customer Service Professional with 10+ years of international experience in client-facing roles across aviation, retail, and service operations. Demonstrated success in building long-term client relationships, promoting premium services, and improving customer retention. Strong ability to identify client needs, upsell services, and support revenue growth in fast-paced environments.

Lead Concierge - Elite Airport Concierge Services - Islamabad

(2020-12)

• Manage 50+ monthly VIP service bookings from inquiry to completion.
• Promote premium airport services, contributing to repeat business and customer loyalty.
• Maintain high client satisfaction through proactive follow-ups and issue resolution.
• Coordinate with multiple stakeholders to ensure 100% service execution accuracy.

Security Officer - Transguard Group - Dubai

(2019-10 - 2020-11)

• Supported daily interaction with 1,000+ visitors in a high-traffic retail environment.
• Strengthened customer experience by providing professional assistance and support.
• Maintained accurate incident documentation and compliance reporting.

Security Officer (Aviation & Cargo) - Securicore Bahrain – DHL Hub - Bahrain

(2015-01 - 2019-04)

• Screened and monitored high-volume cargo shipments in an international logistics hub.
• Ensured 100% compliance with IATA dangerous goods regulations.
• Operated advanced screening equipment and supported operational efficiency.
• Trained and supervised junior personnel, improving team performance standards.

Site Supervisor - Recent Construction Company - Islamabad

(2012-09 - 2013-08)

• Supervised workforce operations and ensured timely completion of assigned projects.
• Maintained safety compliance and daily progress tracking documentation.

DAE - Civil Engineering - Punjab Board of Technical Education (2009 - 2012)