Umer Waheed
Customer Care Executive
Hire this person
Send a job offer directly to this candidate
About
To utilize my technical skills and provide a professional service to customers by applying and honing my knowledge and working in a challenging and motivating working environment.
Experience
Customer Care Executive - BSM Developers
(2025-01)
High-volume Operations professional with expertise in production handling and property file documentation. Currently processing 250+ monthly Transfer/Merger/Submissions cases for New Metro City Gujar Khan clients. Skilled in Project documentation, client counseling, and compliance. 98% client satisfaction with zero file mismatch record.
Internee at Mukhtar Poultry Lab - Mukhtar Feeds
(2024-02 - 2024-06)
- Postmortem Work: Did postmortem of 20+ broiler and breeder chicks daily. Checked organs, noted lesions, and identified cause of death
- Lab Testing: Tested cloacal and tracheal swabs for ND, IB, and IBD. Assisted with bacterial culture and antibiotic sensitivity tests
- Sample Handling: Collected blood, feces, and tissue samples. Followed proper storage and dispatch SOPs. Maintained 100% sample quality.
- Diagnosis Support: Reported symptoms and postmortem findings to vet doctor. Helped in 15+ cases to differentiate between ND and IBD
- Lab Safety: Followed BSL-2 lab safety rules, autoclave, disinfection, and PPE disposal.
- Record Keeping: Entered farm history, mortality %, and clinical signs in Excel. Prepared daily lab reports.
Internee in Sales and Marketing of Poultry Feed - Mukhtar Feeds
(2024-07 - 2024-08)
- Developed knowledge of poultry nutrition basics: FCR, feed formulations for broiler/layer/parent stock
- Improved negotiation and farmer communication skills by dealing directly with farm owners and feed dealers
Education
Bachelors - Animal Sciences - The Islamia University of Bahawalpur (2024)
