Waseem Shirazy

Results-driven executive with over 25 years of international experience spanning Aviation, Hospitality, and Real Estate. A proven track record of leading multinational teams, elevating customer experience standards, and driving operational excellence within fast-paced, service-first environments. Combines the discipline of aviation safety culture with a sales-oriented mindset to deliver consistent, measurable results in guest satisfaction, staff development, and business growth.

Senior Manager - Shalimar Restaurant - NJ, USA

(2024-09 - 2026-06)

• Managed all restaurant operations, overseeing daily service, staffing, and quality control.
• Led and mentored front-of-house and kitchen staff to maintain consistent service standards.
• Improved operational workflow, streamlining processes to boost efficiency and guest satisfaction.

Retail Manager - Asian Hypermarket - NJ, USA

(2024-02 - 2024-09)

• Oversaw daily retail operations for a high-volume grocery hypermarket, including staffing, merchandising, and inventory control.
• Managed vendor relationships and stock replenishment to maintain product availability and minimize shrinkage.
• Trained and supervised floor staff and cashiers to uphold customer service standards and store cleanliness.

Sales Manager - Golden Bricks Dubai - Dubai, UAE

(2022-10 - 2023-12)

• Directed sales strategy and business development initiatives within the Dubai real estate market.
• Built and maintained client relationships, driving revenue growth through consultative selling.
• Negotiated contracts and closed deals with a strong focus on client trust and long-term value.

Property Consultant - Engel & Völkers Dubai - Dubai, UAE

(2021-08 - 2022-07)

• Advised clients on residential and investment property opportunities across the UAE market.
• Delivered a premium, white-glove client experience consistent with a luxury real estate brand.
• Developed a strong referral network and relationship-driven business development.

Flight Purser (Cabin Service Director) - Emirates Airline - Dubai, UAE

(2018-09 - 2021-09)

• Led multinational cabin crew teams, ensuring the highest standards of safety, service, and compliance.
• Mentored new cabin crew, supporting onboarding and long-term professional development.
• Managed onboard conflict resolution and customer experience across long-haul international routes.
• Achieved the prestigious Najm Bronze Award (2019) for spearheading the Cabin Crew Mentoring Program, enhancing Cabin Supervisors' capabilities and preparing them for the Purser role.

Territory Sales Manager - TCS Express Courier Services - Karachi, Pakistan

(1998-09 - 1998-09)

• Consistently exceeded quarterly and annual sales objectives by devising and executing sales strategies aligned with market trends.
• Led sales meetings with fellow territory managers to exchange best practices for product improvement and target achievement.
• Planned and developed marketing strategies and business plans to drive territory revenue growth and strengthen TCS branding.

Client Services Executive - Transworld Advertising Pvt. Ltd. - Karachi, Pakistan

(1996-01 - 1997-01)

Guest Services Executive - Marriott Hotels - Karachi, Pakistan

(1994-05 - 1996-01)

Bachelor of Commerce - Commerce - University of Karachi

Diploma - Management - Institute of Business Administration (IBA)

Diploma - Hospitality Management - Cowan University, Australia

Certification - Aviation - Karlstad Aviation College