Bianca Biasioli
Customer Excellence
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Sobre
I am passionate about CX and have been working in customer service for 10 years, with extensive experience in social media. I was currently part of a large technology company that serves thousands of customers daily. I worked in different segments such as automotive industries, accounting, migration, technology in urban mobility.
Main skills
The. Analytical sense (investigating and solving cases);
B. Excellent verbal communication;
w. Concern for the customer experience (representing the voice of the consumer);
d. Dedication and flexibility.
I have been a Social Media and SAC Specialist for 3 years and control details such as SLA, TME, CSAT, NPS, training adherence, quality monitoring and flexibility, and support for analysts. It also works with crisis management, monitoring and mitigation, as well as handling schedules, social listening, updates, and PR (press) demands.
Experiência
I am passionate about CX and have been working in customer service for 10 years, with extensive experience in social media. I am currently part of a large technology company that serves thousands of customers daily. I worked in different segments such as automotive industries, accounting, migration, technology in urban mobility.
Main skills
The. Analytical sense (investigating and solving cases);
B. Excellent verbal communication;
w. Concern for the customer experience (representing the voice of the consumer);
d. Dedication and flexibility.
I have been a Social Media and SAC Specialist for 3 years and control details such as SLA, TME, CSAT, NPS, training adherence, quality monitoring and flexibility, and support for analysts. It also works with crisis management, monitoring and mitigation, as well as handling schedules, social listening, updates, and PR (press) demands.
Formação
Social media development, customer leading Excellence
