Customer advisor
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Bilingual professional (Spanish and English) with 3 years of experience in customer service, technical support and content moderation in social networks, managing channels such as chat, phone, email, Instagram, Facebook and Twitter (X). Expert in tools such as Kanban, Miro and Trello, with key skills in communication, organization, negotiation and conflict resolution in challenging environments.
Bilingual professional (Spanish and English) with 3 years of experience in customer service, technical support and content moderation in social networks, managing channels such as chat, phone, email, Instagram, Facebook and Twitter (X). Expert in tools such as Kanban, Miro and Trello, with key skills in communication, organization, negotiation and conflict resolution in challenging environments.
Video call meetings.
Writing e mails.
Metrics to measure conversation.
Analytics and data management.
Organitational framework.
Kanba.
Trello.
