Elena Miguens

Proven track record in driving performance, customer experience and sustainable business growth across complex accounts. Experienced in supporting the full client lifecycle, from onboarding to ongoing performance optimization and long-term relationship management. Skilled in working cross-functionally to ensure consistent execution, align operations with brand standards and deliver high-quality customer experiences.

Customer Success Manager & Business development at Magnetic Funnels (2025-07 – Present)

Managing client accounts across ecommerce environments, focusing on performance, growth and optimization

• Managed a portfolio of clients, supporting business growth through performance optimization and commercial strategy
• Analyzed key metrics and implemented action plans to improve results and efficiency
• Acted as the main point of contact, ensuring alignment between client expectations and delivery
• Collaborated with marketing and commercial teams to execute campaigns and drive engagement
• Provided guidance and best practices to improve client performance and consistency

Customer Success/Account Manager at Flipflow Saas (2024-04 – 2025-07)

Managing client accounts across ecommerce environments, focusing on performance, growth and optimization

• Managed client accounts across ecommerce environments, focusing on performance, growth and optimization
• Worked closely with clients to improve product adoption and commercial outcomes
• Translated business needs into actionable strategies in collaboration with product and marketing teams
• Monitored performance metrics and identified opportunities to improve results

Strategy & Partnerships Manager at Venped Ecommerce Saas (2021-12 – 2024-04)

Developed and managed strategic partnerships to support platform growth across European markets

• Managed large accounts across retail and digital environments in EMEA
• Built long-term relationships with key stakeholders
• Led commercial strategy, negotiations and account growth initiatives
• Developed strong expertise in managing complex client structures and high-value accounts
• Developed and managed strategic partnerships to support platform growth across European markets
• Defined and tracked KPIs, identifying growth opportunities and performance improvements
• Worked closely with partners to optimize performance and ensure alignment with business goals

Senior Ecommerce Buyer & Account Manager (Retail) at Groupon (2014 – 2021)

Managed large accounts across retail and digital environments in EMEA

• Managed large accounts across retail and digital environments in EMEA
• Built long-term relationships with key stakeholders
• Led commercial strategy, negotiations and account growth initiatives
• Developed strong expertise in managing complex client structures and high-value accounts

Ecommerce Buyer & Account Manager (Retail) at Ozsale (MySale Group) (2008 – 2014)

Managed supplier relationships and supported ecommerce growth initiatives

• Managed supplier relationships and supported ecommerce growth initiatives
• Negotiated commercial terms and ensured product and brand alignment
• Contributed to performance optimization through analysis and execution

Postgraduate in Buying and Merchandising – London College of Fashion - St Martins

Postgraduate in Education (CAP) – A Coruña University

Degree in Tourism Management – A Coruña University