Fatima Acraouchi

Motivated and multilingual customer support professional with a background in content review, hospitality, and client assistance. Skilled at handling customer inquiries, resolving issues efficiently, and maintaining a high level of client satisfaction. Known for being empathetic, detail-oriented, and quick to adapt to new tools and processes. Fluent in Arabic, English, French, and Portuguese, with strong communication and problem-solving skills.

Customer Support Specialist at Teleperformance Portugal (2024-04 – Present)

• Provide multilingual support (English, French, Arabic) to customers via chat, email, and phone.
• Troubleshoot account and billing issues for international clients.
• Maintain service quality and meet performance KPIs (response time, CSAT).
• Collaborate with the QA team to identify process improvements.

Content Review Analyst at Accenture (2023 – 2024)

• Reviewed and moderated online content in Arabic, and French.
• Ensured compliance with platform policies and data accuracy.
• Supported escalation processes and reported sensitive content.

Receptionist at Hotel Haobo, Lisbon (2022 – 2023)

• Handled guest check-ins, bookings, and inquiries in multiple languages.
• Managed front-desk operations and administrative duties.
• Enhanced guest satisfaction through personalized service.

Customer Service Assistant at Adelina Store (2020 – 2021)

• Assisted customers with purchases and returns in a retail environment.
• Handled POS systems and daily cash operations.
• Recognized as Employee of the Month for excellent service.

Assistant Caregiver at Rainha D. Leonor Retirement Home (2019 – 2020)

Bachelor's Degree in Business Management – Khdokht University, Ukraine (2022)

Baccalaureate in Human Sciences – Omar Al Farouk High School, Morocco (2016)