João Viegas
Customer Success Strategist <> CSM <> CX
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Sobre
Keywords:
- Client management
- Customer management
- Account management
- Growth
- Adoption
- Onboarding
- Retention
- Revenue
- Upsell
- Renewals
- Retaining
- Cross-selling
- Relationship
- Customer journey
- Risk management
Experiência
CUSTOMER SUCCESS SPECIALIST VONZU TECH (SaaS Startup) | September 2022 - 2023
Project manager (Reports, software improvements, risk management) Create customer journey roadmaps (goals objectives and kpis) Manage client portfolio and business developer Regularly hold meetings with key stakeholders Customer experience connected to UX / UI teams Customers follow-up (Onbording and ongoing projects) Customer relationship and community management
CUSTOMER SUCCESS SPECIALIST VORTAL (SaaS B2B) | January 2022 - September 2023
onboarding New Customers and Manage customer communities Create customer journey roadmaps (goals objectives and kpis) Create opportunities to develop the existing portfolio of services Manage client portfolio and renewals (upsell & cross-sell) Regularly hold meetings with key stakeholders Customer experience and creation of marketing campaigns for customers
Formação
2015-2018 Marketing and Communication Bachelor's Degree Universidade Autónoma de Lisboa
