Pedro Gomes

Hotel Manager with over 15 years of experience across business and leisure hospitality, modern hybrid concepts, and large-scale PBSA developments. Passionate about people, operations, and revenue performance.

Background spans from Front Office to property management, giving a clear view of both strategy and daily execution—including F&B, team leadership, and maximizing GOP. Experienced in property openings and leading multicultural teams to ensure high operational excellence. Always happy to connect over hospitality, leadership trends, or a good round in the boxing ring.

Hotel Manager at United Hospitality Management - YOTEL Porto (2025-04 – Present)

• Operational Excellence: Directed daily operations for YOTEL Porto (150 rooms), overseeing both Rooms and F&B divisions while ensuring strict compliance with brand standards.
• Financial Management (P&L & GOP): Managed budgets and P&L with a strong focus on cost control (food & labor), GOP optimization, and flow-through efficiency.
• Team Leadership & Development: Led, mentored, and developed the hotel team, maintaining a highly visible, hands-on presence on the floor to support daily operations.
• Guest Journey & Innovation: Monitored property GRI and quality benchmarks, balancing operational efficiency with the hotel's tech-driven concept to drive guest satisfaction.
• Stakeholder & Corporate Alignment: Acted as the primary bridge between the local hotel operation and the Regional Executive Team, ensuring total alignment on corporate business goals and quality benchmarks.

General Manager - PBSA at LIV Student - 470 Beds (2022-07-15 – 2025-04)

• Financial Accountability: Managed the comprehensive P&L for a premium 470-bed asset, driving dynamic revenue growth and strict cost control to maximize net operating income and long-term asset value.
• Multidisciplinary Asset Oversight: Orchestrated full property operations across Sales, Finance, F&B, HR, Customer Service, and Health & Safety, ensuring absolute compliance and operational excellence.
• Strategic Leadership: Empowered and supported the department heads and onsite teams in daily operations, fostering a high-performance culture aligned with corporate standards

Senior Operations Manager (PBSA) – Pre-Opening & Launch Specialist at LIV Student (2021-02-15 – 2022-07-15)

• Pre-Opening & Launch: Spearheaded the operational setup, property launch, and standard operating procedures (SOPs) while negotiating key supplier contracts.
• Operations Management: Directed front desk, customer service, housekeeping, maintenance, and security teams to ensure high-quality facility management and guest satisfaction.
• Commercial Support: Contributed to achieving sales targets and budget alignment through local client recruitment, billing control, and B2B partner implementation.

Operations Manager (Hybrid Hospitality & Lifestyle) at Selina Porto (2020-01-06 – 2021-02-14)

• Property Operations: Co-managed daily operations and F&B divisions for a 219-accommodation hybrid property, leading multicultural teams to secure exceptional service and performance benchmarks.
• Commercial & Revenue Growth: Driven revenue optimization by managing internal sales, groups, and events while implementing cross-departmental synergies in a high-volume environment.
• Leadership & Talent Development: Maintained high team empowerment and staff retention through proactive training, collaborative workflows, and a hands-on management approach.

Asst. to General Manager - (Hybrid Hospitality & Lifestyle) at Selina Porto (2019-02-02 – 2020-01-05)

• Management Support: Partnered with the General Manager in strategic planning and day-to-day operations to ensure high service quality.
• HR & Team Training: Handled staff recruitment, scheduling, and onboarding, driving team efficiency across departments.
• Pre-Opening & Launch: Supported the regional expansion and opening phases of Selina Geres and Navis Cowork Porto.
• Quality Control: Monitored daily staff performance and set operational goals to enhance overall guest satisfaction

Asst. Front Office Manager at Vincci Porto Opening Team (2015-02-01 – 2019-02-01)

• Operations & Deputizing: Supported the Front Office Manager in daily operations, ensuring seamless front and back-office efficiency and deputizing for the department head as required.
• Revenue Optimization: Maximized revenue opportunities through proactive upselling and cross-selling strategies while supervising and auditing property reservations.
• Financial & Audit Control: Managed and audited payment processing across reservation systems, guest credits, and cashier balances to guarantee strict financial compliance.

Front Office Team / Night Auditor at Bessa Hotel Boavista Business Hotel (2014-02-01 – 2015-02-01)

Front Office Team / Night Auditor at Park Hotel Gaia (2013-10-01 – 2014-02-01)

Front Office Team - Trainee in Front Desk and F&B at AC Hotels by Marriott 4 stars Hotel (2010-12-01 – 2011-04-30)

Licentiate degree in Tourism – ISPGAYA (2007-09-10 – 2012-09-01)

Certificate in Revenue Management - Basic Principles in Revenue Management – Turismo de Portugal (2018-01-01 – 2018-04-01)

Diploma in Business Management and Accountability – Colégio Internato dos Carvalhos (2002-09-01 – 2005-09-01)