Jhester Santiago

Detail-oriented professional skilled in coordinating with high-level clients, managing documentation, and solving problems efficiently. Strong ability to analyze situations, streamline processes, and deliver effective solutions with professionalism and precision.

Technical Monitoring Associate at Protech Solutions (Diebold-Nixdorf Certified Partner)

• Monitored ATM network performance and condition to ensure continuous availability and uptime.
• Identified and logged ATM faults, alerts, and operational issues in real time.
• Coordinated and dispatched maintenance teams to resolve routine technical issues.
• Escalated complex or critical ATM faults to engineering teams for advanced troubleshooting and resolution.
• Liaised with internal departments and external service providers to ensure timely response and issue resolution.
• Tracked incident progress and followed up to ensure completion within service level agreements (SLAs).
• Maintained accurate records of ATM incidents, maintenance activities, and resolution outcomes.
• Communicated effectively with relevant stakeholders to ensure smooth coordination and minimal service disruption.

Regional Admin Officer at Megaworld Corporation

• Organize corporate events, meetings, or training sessions for the region.
• Oversee procurement of supplies and services and monitor budgets and expenses for administrative activities.
• Prepare regular reports on regional administrative activities.

Supervisor, Mobility Operations at Lusail Super Cup

• Managed logistics and ensured seamless event execution in a high-pressure environment.
• Developed and maintained comprehensive documentation for event operations.

Grounds Crew at FIFA 2022

• Contributed to the smooth operation of airport grounds during a major international event.
• Assisted in the documentation of operational procedures and event logistics.

Barista and Real Estate Photographer

• Provided exceptional customer service as a skilled barista.
• Demonstrated attention to detail and creativity in real estate photography, ensuring high-quality visual documentation.

Volleyball Coach

• Developed leadership, communication, and teamwork skills through coaching.
• Maintained detailed records of team performance and training schedules.

Caster at Local Valorant League

1 season

• Engaged audiences and delivered captivating commentary, showcasing effective verbal communication.

Certified Fitness Instructor and Personal Trainer

• Motivated and guided individuals toward health and wellness goals.
• Documented client progress and created detailed fitness plans.

Secondary School – Philippine School Doha

Bachelor of Accountancy in Accountancy – Saint Louis University

Bachelor of Business Management in Business Management – British College of Applied Science