Process Manager at Vistas Global (2023-09 – Present)
Managing projects in Telecom and Banking Sector. Develops, maintains and improves relations with assigned key-accounts through ongoing relationship development. Serves as the lead point of contact for all account management matters.
- Develops, maintain and improves relations with assigned key-accounts through ongoing relationship development.
- Build and maintain good business relationship with the clients based on trust and respect.
- Develop a pipeline of growth opportunities from existing and new clients based on assigned accounts.
- Identify cross-sell opportunities and work with the management to educate them on the client's requirement and assist with the delivery.
- Serve as the lead point of contact for all account management matters such as new requirements, employee requests, escalations, etc.
- Review and screen the profiles/CV's prior sending to the client to make sure that the quality of the candidates is up to the expectation.
- Collaborate with internal departments (HR, Accounts, PRO, etc) to facilitate clients and employees' needs such as resignation, termination, onboarding, and all other related requests to ensure client's satisfaction.
- Responsible for regular communications between account and operations.
- Update the clients on the hiring status.
- Address clients and employees concerns and preventing additional issues by improving processes.
- Improve overall client and employee experience.
- Creates and implements action programs for and with the key-accounts to improve the performance of the company.
- Assist with challenging client requests or issue escalations as needed.
- Recommend ideas and strategies that will contribute to the growth of the services within the account.
Process Coordinator at Vistas Global (2021-05 – 2023-08)
Process Coordinator role at Vistas Global
HR Officer at Artan Holding - Doha British School (Ain Khalid campus) (2019-02 – 2021-03)
Human Resources Officer managing employee relations, onboarding, offboarding, attendance monitoring, and HR administrative tasks for academic and administrative staff.
- Adhere to the existing HR policies and procedures
- Dealing with all employee relations addressed to HR as per assigned entity – DBS AK
- Dealing with all necessary HR admin task in school
- Processing complete on-boarding procedure of new hires staff Academic and Admin position
- Completing joining formalities and conduct HR induction and system training -ESS
- Ensure timely completion of necessary requirement for new hires or existing staff
- Monitoring full time and partime employee attendance for payroll purposes
- Monitoring completion of all probation reviews
- Monitoring all staff pending documentation
- Process complete off-boarding procedure for all resigned existing staff
- Develop and cultivate relationships with various level of management, internal or external and third party vendors
- Dealing with travel agencies for ticket booking of all international hires
- Maintain good communication and positive relationship with all the employees
- Providing daily report to be submitted to reporting manager
- Oversee entry and maintenance of employee data on all HR system and ensure accuracy
- Ensure accurate information for all staff with relevant supporting documents
- Other task, duties and responsibilities added time to time as relevant to business requirements
Talent Acquisition Administrator at Azadea Group W.L.L (2015-03 – 2019-01)
Talent Acquisition Administrator responsible for recruitment sourcing, screening, interviewing coordination, contract management, and onboarding support.
- Conduct initial phone screening for the selected CV's and coordinate with the team and line managers for interviews within a set timeframe if they will pass my initial screening.
- Sourcing potential candidates all over recruitment resources to find suitable or pool of talent that matches on the current vacancy.
- Follow up on employment contracts to ensure they are prepared and signed in an accurate and timely manner, as well as on pre-employment documents and visas.
- Process recruitment documentation and information from a variety of sources to support ongoing workflow.
- Administer tests to shortlisted candidates and transferred employees, compute the results, and enter them in the database.
- Maintain the recruitment system by updating it on daily basis and managing online job postings.
- Provide selected candidates with the necessary support during the onboarding phase to ensure a smooth induction into the company.
- Inform candidates of their application status by phone or through the recruitment system.
- Shop visit/s every week to ensure that there are no issues with regards on the recruitment process.
- Handling recruitment invoices from the agency external support staff/s to process the payment of each supports.
- Managing HRMS in opening vacancies and pre-hiring.
- Assisting travel coordinator in bookings and hotel arrangements.
Receptionist at Azadea Group W.L.L (2013-07 – 2015-03)
Receptionist providing customer service, managing communications, and administrative support.
- Provide requested information to callers, direct them to appropriate personnel and take messages when needed.
- Meet visitors, determine nature of business, direct them to specific destinations and notify concerned person of visitor's arrival
- Send, receive, dispatch, and distribute incoming mail, facsimiles or other materials to relevant parties while tracking courier services.
- File and maintain records of internal/ external mail on appropriate tools as per the set standards.
- Doing extra admin task on each department.
I.T Administrator - Assistant at RAINCHEM International (2012-05 – 2012-10)
On the job training as IT Administrator Assistant assisting with hardware and software installation and daily IT support.
- Assisting IT team installing hardware and software
- Assisting IT team with everyday IT needs
- Monitor IT task in a daily basis
- Receiving calls for IT department and direct them on the in charge depends on the needs
