Ren Galvan

Seeking a challenging opportunity for growth in an environment of career enhancement and excellence, which also help me to apply knowledge and experiences gained for the benefits of the current job position.

Process Manager at Vistas Global (2023-09 – Present)

Managing projects in Telecom and Banking Sector. Develops, maintains and improves relations with assigned key-accounts through ongoing relationship development. Serves as the lead point of contact for all account management matters.

• Develops, maintain and improves relations with assigned key-accounts through ongoing relationship development.
• Build and maintain good business relationship with the clients based on trust and respect.
• Develop a pipeline of growth opportunities from existing and new clients based on assigned accounts.
• Identify cross-sell opportunities and work with the management to educate them on the client's requirement and assist with the delivery.
• Serve as the lead point of contact for all account management matters such as new requirements, employee requests, escalations, etc.
• Review and screen the profiles/CV's prior sending to the client to make sure that the quality of the candidates is up to the expectation.
• Collaborate with internal departments (HR, Accounts, PRO, etc) to facilitate clients and employees' needs such as resignation, termination, onboarding, and all other related requests to ensure client's satisfaction.
• Responsible for regular communications between account and operations.
• Update the clients on the hiring status.
• Address clients and employees concerns and preventing additional issues by improving processes.
• Improve overall client and employee experience.
• Creates and implements action programs for and with the key-accounts to improve the performance of the company.
• Assist with challenging client requests or issue escalations as needed.
• Recommend ideas and strategies that will contribute to the growth of the services within the account.

Process Coordinator at Vistas Global (2021-05 – 2023-08)

Process Coordinator role at Vistas Global

HR Officer at Artan Holding - Doha British School (Ain Khalid campus) (2019-02 – 2021-03)

Human Resources Officer managing employee relations, onboarding, offboarding, attendance monitoring, and HR administrative tasks for academic and administrative staff.

• Adhere to the existing HR policies and procedures
• Dealing with all employee relations addressed to HR as per assigned entity – DBS AK
• Dealing with all necessary HR admin task in school
• Processing complete on-boarding procedure of new hires staff Academic and Admin position
• Completing joining formalities and conduct HR induction and system training -ESS
• Ensure timely completion of necessary requirement for new hires or existing staff
• Monitoring full time and partime employee attendance for payroll purposes
• Monitoring completion of all probation reviews
• Monitoring all staff pending documentation
• Process complete off-boarding procedure for all resigned existing staff
• Develop and cultivate relationships with various level of management, internal or external and third party vendors
• Dealing with travel agencies for ticket booking of all international hires
• Maintain good communication and positive relationship with all the employees
• Providing daily report to be submitted to reporting manager
• Oversee entry and maintenance of employee data on all HR system and ensure accuracy
• Ensure accurate information for all staff with relevant supporting documents
• Other task, duties and responsibilities added time to time as relevant to business requirements

Talent Acquisition Administrator at Azadea Group W.L.L (2015-03 – 2019-01)

Talent Acquisition Administrator responsible for recruitment sourcing, screening, interviewing coordination, contract management, and onboarding support.

• Conduct initial phone screening for the selected CV's and coordinate with the team and line managers for interviews within a set timeframe if they will pass my initial screening.
• Sourcing potential candidates all over recruitment resources to find suitable or pool of talent that matches on the current vacancy.
• Follow up on employment contracts to ensure they are prepared and signed in an accurate and timely manner, as well as on pre-employment documents and visas.
• Process recruitment documentation and information from a variety of sources to support ongoing workflow.
• Administer tests to shortlisted candidates and transferred employees, compute the results, and enter them in the database.
• Maintain the recruitment system by updating it on daily basis and managing online job postings.
• Provide selected candidates with the necessary support during the onboarding phase to ensure a smooth induction into the company.
• Inform candidates of their application status by phone or through the recruitment system.
• Shop visit/s every week to ensure that there are no issues with regards on the recruitment process.
• Handling recruitment invoices from the agency external support staff/s to process the payment of each supports.
• Managing HRMS in opening vacancies and pre-hiring.
• Assisting travel coordinator in bookings and hotel arrangements.

Receptionist at Azadea Group W.L.L (2013-07 – 2015-03)

Receptionist providing customer service, managing communications, and administrative support.

• Provide requested information to callers, direct them to appropriate personnel and take messages when needed.
• Meet visitors, determine nature of business, direct them to specific destinations and notify concerned person of visitor's arrival
• Send, receive, dispatch, and distribute incoming mail, facsimiles or other materials to relevant parties while tracking courier services.
• File and maintain records of internal/ external mail on appropriate tools as per the set standards.
• Doing extra admin task on each department.

I.T Administrator - Assistant at RAINCHEM International (2012-05 – 2012-10)

On the job training as IT Administrator Assistant assisting with hardware and software installation and daily IT support.

• Assisting IT team installing hardware and software
• Assisting IT team with everyday IT needs
• Monitor IT task in a daily basis
• Receiving calls for IT department and direct them on the in charge depends on the needs

Bachelor of Science in Information Technology – Adamson University (2008 – 2012)

High School Diploma – Cavite National High School (2004 – 2008)