After-Sales & Projects Manager at Jaidah Motors and Trading Co. (2021-08 – Present)
- Handled commercially Annual Maintenance, Supply, Installation and Subcontract agreements/contracts and achieved contract requirements and milestones as per scope of works.
- Managed projects of up to $40M for major clients including BL-Harbert, Siemens W.L.L., Larsen & Toubro Limited, Kahramaa, Ashghal Work Authorities, Qatar Energy, MPSO, Schlumberger, SHELL, Qatar Airways, etc.
- Led project management budgeting, cost control and quality assurance across various project fields.
- Project Management of Bus-Depot of Project - Qatar Mowasalat, Supervising the scope of supply, design, engineering, and installation of workshop equipment for Bus-Depot Project of Mowasalat which will support the transportation operations during FIFA World Cup Qatar 2022 and AFC 2024 at 7 different stations and managing the site works to meet the project schedule and accomplish the project within budget.
- Developed and maintained project plans, timelines, and budgets to monitor progress.
- Communicate with 100+ worldwide vendors and suppliers to manage service, parts, projects and supply supports as a local dealer.
- Developed and monitored KPIs and project metrics to track project status and reported progress to clients and executive team.
- Initiated maintenance contracts sales and increased after-sales potentials.
- Managed to increase technicians' efficiency by monitoring technicians' daily planning and schedules and applied individuals time management.
- Increased service revenue by 40% of the past yearly target and gross profit on service by 50% of the past yearly target.
- Reduced and controlled expenses by managing labor hours and ensuring proper cash handling and bookkeeping procedures.
- Led technicians, engineers, and subcontractors on the execution of on-going projects.
Projects Coordinator at Jaidah Motors and Trading Co. (2019-01 – 2021-08)
- Assisting sales team in monitoring the work and tracking overall work progress.
- Developed and monitored KPIs and project metrics to track project status and reported progress to clients and Sales team.
- Implemented quality control measures resulting in a 15% reduction in rework and waste.
- Provide regular status updates to senior management and clients.
- Handling aftersales work including design, engineering, documentation, meetings, revisions, projects financial controlling and supervising and installation works.
- Managed the scope of supply, engineering design and installation for Workshop Equipment Project at ISF Camp-Qatar.
- Executed 30 million QAR Projects related to Cranes (Overhead Cranes, Jib Cranes, Gantry Cranes, Explosion Proof Cranes, and monorail Hoists) as Konecranes official dealers in Qatar for various Governmental and private projects such as New Naval Base Project, QP, Qatar Armed Forces, Q-Terminals, AL Udeid Air Base, Diplomat, MBDA, Qatar Gas, etc.
- Attended product training at Konecranes Middle East office, Dubai.
- Designed numerous Racking systems related to SCHAEFER using AutoCAD software.
- Controlled and completed short-term aged unaccomplished projects of 10 million QAR value.
- Assigned as Aftersales & Projects Manager of Industrial Supplies Division in 2021.
- Lead Service Team of 19 Technicians, 1 Customer Service Advisor and 1 Service Supervisor.
- Focused on derivatives to improve Technician's Skills and Experience.
- Elevated Service Achievement from 1.8M QAR to 2.2M QAR in 2023.
- Developed in-house service and commissioning subdepartment consisting of 4 skilled technicians, 1 supervisor and 1 sales consultant for KONECRANES brand focusing on installation, service, commissioning and parts sales.
- Eliminated reliance on external subcontractors by 2024 through strategic development and utilization of the in-house team, resulting in improved cost savings and streamlined operations.
- Proactively expanded the annual maintenance contract base from 2 in 2023 to 14 by the end of 2025 through targeted customer engagement and improved service delivery.
- Achieved significant service revenue growth, raising annual performance from 2.2M QAR in 2023 to 4.9M QAR in 2025.
Design Engineer - Intern at MZP Architectural & Engineering Consultancy W.L.L (2018-08 – 2018-08)
Creating HVAC and plumbing shop drawings using AutoCAD 2D Design for HVAC using HAP software Duct calculations for HVAC and Plumbing.
Maintenance and Service Engineer - Intern at RYMCO (2018-01 – 2018-01)
Maintenance and Service Engineer at RYMCO automotive service center.
Maintenance and Service Engineer - Intern at Mercedes Benz (2017-02 – 2017-02)
Maintenance and Service Engineer at Mercedes Benz automotive.
