Adina Teleaba

Revenue Operations professional with 4+ years of experience in IT, combining strong operational expertise with cross-functional ownership and Player-Coach responsibilities. Experienced in Sales Operations, CRM and deal processing, Finance collaboration, quality assurance, process improvement and complex issue resolution across Salesforce, HubSpot and STEPS. Trusted as a go-to person for complex blockers, team coordination and operational continuity.

Proven ability to take ownership of high-impact initiatives, drive issues through to resolution and identify opportunities for process improvement, automation and AI adoption.

Revenue Operations Support | Player-Coach Responsibilities - Regnology

(2023-07)

• Process Upsell, Cross-sell and New Logo opportunities across HubSpot and Salesforce, ensuring accurate and timely deal processing.
• Create and manage sales quotations and commercial documentation using Jira, STEPS and DocuSign.
• Conduct daily team calls, coordinate priorities and assign tasks across the team based on workload and business needs.
• Perform quality checks across operational and commercial processes, ensuring data accuracy, consistency and adherence to standards.
• Conduct month-end reconciliations between Salesforce and STEPS, identifying and resolving discrepancies.
• Provide training and onboarding for new joiners, as well as process and system training/support for the direct manager.
• Act as the go-to person for complex operational blockers, investigating issues, identifying root causes and coordinating corrective actions across teams.
• Take ownership of complex Finance and billing-related queries, identifying errors and implementing corrections to enable invoicing.
• Took exclusive ownership of high-complexity billing blockers, stepping back from daily operational tasks to focus on backlog resolution; unlocked €1.5M in blocked revenue within one day.
• Lead and contribute to cross-functional projects, including contract extensions, data cleanup, contract indexation and balance sheet exercises.
• Develop and maintain process guidelines and documentation, sharing best practices with the team to improve consistency and operational efficiency.
• Support work allocation, prioritization and team alignment during periods of increased workload or organizational change.
• Participate in candidate interviews and provide structured feedback for recruitment decisions.
• Identify operational gaps and propose process improvements, automation and AI opportunities.
• Presented AI-driven process improvement opportunities to the CFO and senior stakeholders, focusing on automation and efficiency gains.

Junior Business Operations Accountant - Regnology

(2022-11 - 2023-07)

• Contract processing, invoicing, collections and account reconciliations.
• Resolved customer queries and coordinated with Finance to support accurate and timely financial operations.

Talent Acquisition Manager - Freelance

(2022-01 - 2022-11)

• Managed candidate sourcing, screening, communication and recruitment coordination.

Telesales Representative - Fildas Trading

(2021-04 - 2022-03)

• Managed sales activities and customer relationships for allocated pharmacy accounts.
• Managed customer credit and collections, sales reporting and coordination with delivery teams.

Economist - Azets

(2018-11 - 2021-04)

• Handled invoicing, banking operations, account reconciliations and month-end closing activities.
• Resolved customer enquiries and supported accurate financial operations.

Telesales Representative - Europharm Distributie

(2014-12 - 2018-11)

• Managed pharmacy accounts, sales activities, customer credit and collections, targets and reporting.

Sales Consultant - S.C. Alex & Comp S.A.

(2013-03 - 2014-12)

• Managed allocated client routes, product promotion, campaigns and distributor relationships.

Economist - S.C. Trident Trans Tex S.R.L.

(2008-02 - 2009-08)

• Handled billing, revenue tracking, supplier support and promotional pricing input.

Dispatcher - S.C. RCS & RDS S.A.

(2003-10 - 2008-02)

• Handled calls, issue logging, service scheduling and reporting.

Bachelor's Degree - Economics - Lucian Blaga University of Sibiu (2003 - 2007)