Iustin Ionut Cîrjă

Customer support and operations specialist with experience in fintech, digital services and B2B work. I have handled customer requests, payments, documents, account-related cases and sensitive information. I am used to working with different systems and following cases until they are solved.

I can work with customers, business partners and internal teams, but I am also comfortable working independently. I learn new tools quickly and adapt to different types of work. I am interested in customer support, back-office work, administration, operations, KYC and compliance.

Outside work, I am a certified personal trainer, which helped me become more organised and consistent.

Operational Specialist at OMV Petrom (2025-10 – Present)

• Manage B2B fuel card accounts and daily requests from business customers.
• Issue fuel cards based on customer requirements, including limits and account settings.
• Handle card blocking and unblocking requests.
• Check transaction authorisation requests and fuel card transactions.
• Review transaction details and payment statements when there are questions about a payment.
• Work with business customers, dealers, partner stations and internal teams to solve different cases.
• Support requests related to fuel cards and EV charging.
• Update account information in Salesforce and other internal systems.
• Follow internal procedures and daily KPI requirements.
• Record case details and actions correctly.

Customer Service Specialist at Leanpay IFN (2024-08 – 2025-10)

• Supported customers during the credit process, from loan applications to payments, prepayments and early repayments.
• Helped customers applying for loans through Leanpay's merchant partners.
• Worked with customers, merchants, payment providers and internal teams.
• Performed KYC checks and customer verification, including identity and phone checks.
• Reviewed loan applications according to internal procedures.
• Checked applications for missing information, inconsistencies and possible fraud indicators.
• Escalated phishing cases and other concerns to the Risk and Compliance teams.
• Managed customer and back-office requests in CRM and internal systems.
• Followed cases until they were solved or sent to the correct team.
• Worked with payment files, invoices, bills, statements and other financial documents.
• Registered documents and transactions in the correct systems.
• Followed procedures and helped improve some existing processes.

Account Manager at certSIGN (2023-08 – 2024-08)

• Promoted to Account Manager after one year.
• Managed a portfolio of B2B clients and certificate renewal processes.
• Achieved at least an 85% quarterly client renewal rate.
• Performed KYC and identity checks before issuing digital certificates.
• Checked customer documents and identity details for errors or missing information.
• Worked with confidential personal and identification data.
• Coordinated the issue and renewal of digital certificates, including certificates on secure tokens.
• Worked with business partners and their representatives on renewal and KYC documents.
• Supported corporate clients with certificate-related requests.
• Kept customer and certificate records updated from issue through renewal.

Customer Service Representative at certSIGN (2022-08 – 2023-08)

• Provided first-level technical support for customers using current and older software versions.
• Answered inbound calls and asked questions to understand the customer's problem.
• Helped with technical questions, billing, payments and digital-signing issues.
• Followed customer identification procedures and internal rules.
• Managed help desk tickets.
• Escalated cases to L2/Tier 2 when they could not be solved at first level.
• Worked according to SLA requirements.
• Recorded case details and actions correctly.

Front Desk at WorldClass (2019 – 2022)

Customer Support at Green Revolution (2019 – 2022)

BSc in Psychology and Educational Sciences – University of Bucharest