Alin-Cosmin Soare

I am a dedicated hospitality professional with experience as a bellboy, doorman, and valet parking attendant. With a strong commitment to guest satisfaction, I take pride in providing warm, attentive, and efficient service from the moment guests arrive until the moment they depart. My role has allowed me to develop excellent communication skills, a strong sense of responsibility, and the ability to remain calm and helpful in fast-paced environments.

Whether assisting with luggage, greeting guests at the entrance, or safely handling vehicles, I always aim to create a positive and memorable experience. Professionalism, courtesy, and attention to detail are at the core of my work, and I continuously strive to exceed expectations and represent my team with integrity

Front Office Assistant – Bellman at Ikos Andalusia (2026-03 – 2026-08)

• Welcoming guests and providing a warm, professional first impression upon arrival
• Handling and delivering luggage efficiently across the resort
• Assisting with guest departures, transfers and transportation arrangements
• Providing information about resort facilities, restaurants, services and local attractions
• Coordinating closely with Reception and Front Office to ensure smooth guest arrivals and departures
• Anticipating guest needs and delivering personalized service in line with luxury hospitality standards
• Maintaining a professional appearance and consistently representing the five-star Ikos service philosophy

Front Office Assistant – Bellman at JW Marriot Bucharest Grand Hotel (2024-02 – 2026-01)

• Smile and welcoming guest arriving at our Hotel, escort them to the reception, helping with the belongings to the room, present the room and facilities
• Assist with valet parking
• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by arranging with the special department
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction
• Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities
• Review shift logs/daily memo books and document pertinent information in logbooks
• Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees

Front Office Assistant – Bellman at Ammoa Luxury Hotel & Spa Resort (2023-04 – 2023-10)

• Greeted guests and guided them through the registration process, providing a seamless arrival experience
• Contracted with executives and offered counseling services to customers, addressing their needs and concerns
• Drove around the Resort, to and from different restaurants or to the pools as requested
• Maintained a comprehensive knowledge of relevant hotel information, adeptly advising customers on room categories, rates, packages, promotions, local area details, and products
• Recorded complaints and skillfully managed complex issues, de-escalating sensitive situations to achieve mutually beneficial resolutions

Customer Care Quality Coordinator at Fortuna Entertainment Group (2021-05 – 2023-03)

• Conducted thorough quality checks and audits across customer care teams at both local and group levels.
• Implemented a comprehensive quality strategy, establishing scalable processes, tools, and systems for resource-efficient monitoring of decision accuracy aligned with strategic goals
• Developed a Quality Management System (QMS), defining control standards, rolling out best practices, and providing performance reporting approved by the Group Customer Care Experience Manager and/or Group Head of Customer Care
• Ensured timely and accurate delivery of audit operations, meeting agreed-upon targets.
• Investigated highly sensitive issues affecting clients, collaborating with various teams to understand the underlying causes
• Identified training and development needs, assessed quality issues through root cause analysis, recommended insights, developed improvement plans, and collaborated with operations teams to enhance quality performance
• Prioritized 100% customer satisfaction, directing all activities toward achieving this objective.
• Conducted regular and precise quality monitoring

Franchise Sales Manager at RE/MAX (2020-01 – 2021-04)

• Conducted market prospecting to identify potential individuals interested in Real Estate business or franchise partnerships
• Orchestrated numerous evaluation and presentation meetings to showcase business opportunities
• Cultivated meaningful connections and built trust with clients through open and intuitive communication
• Demonstrated a strong work ethic in utilizing a CRM system for meticulous management of customer data
• Executed proactive outreach strategies, including sending offers, making phone calls, and undertaking development tasks to attract new franchise partners
• Maintained detailed records of client associations, managing client records, and handling document archives
• Went the extra mile to engage clients and encourage utilization of our products and services
• Managed customer data rigorously within a CRM system for efficient relationship management
• Traveled to major cities according to the development plan for meetings and events
• Served as a Brand Ambassador for RE/MAX Romania, enhancing the brand's visibility and reputation.

Digital Identity Expert (Identity and Access Management) at Novartis Global Service Center (2017-04 – 2019-08)

• Orchestrated as a Remedy/Service Now Coordinator, overseeing the delegation of requests to team members, providing expert guidance, and prioritizing tasks to expedite service offerings
• Managed Major Incidents and VIP requests with high priority, ensuring swift and effective resolution
• Conducted research and identified compliance issues, collaborating with functional managers for prompt follow-up and resolution
• Implemented dynamic measures to reduce part contact and enhance part fulfillment
• Developed knowledge-based articles for customer interface, fostering engagement and comprehension of processes
• Led the recruitment process as a team leader, shortlisting candidates aligned with organizational objectives
• Provided case-by-case training to team members, ensuring their success with significant contributions to the company
• Coordinated multiple meetings in collaboration with other departments, facilitating seamless communication
• Played a key role in the transition between Remedy and Service Now
• Led various internal projects, demonstrating effective project management skills
• Managed daily activities in PowerShell and Active Directory
• Held responsibility for generating Tableau weekly reports

Customer Service Assistant at Easy Jet (2016-06 – 2017-03)

• Managed a suite of high-level administrative functions, ensuring timely and accurate completion of documentation, paperwork, and data entry related to the boarding process
• Provided tailored support to passengers, addressing reservations, ticketing, and itinerary adjustments with a focus on customer satisfaction
• Cultivated a welcoming and hospitable environment by greeting customers in a personable yet professional manner
• Offered expert guidance and advice to expedite and enhance the passenger experience, addressing a range of inquiries
• Took responsibility for keeping passengers informed, making proactive announcements to ensure effective communication of important information
• Developed strong customer relationships, serving as the foundation for exemplary service

Front Office Assistant - Bellman at Hilton London Gatwick Airport (2014-08 – 2016-06)

• Prepared and organized our proprietary dataset, ensuring accessibility and accuracy for effective use
• Greeted guests and guided them through the registration process, providing a seamless arrival experience
• Contracted with executives and offered counseling services to customers, addressing their needs and concerns
• Maintained a comprehensive knowledge of relevant hotel information, adeptly advising customers on room categories, rates, packages, promotions, local area details, and products
• Recorded complaints and skillfully managed complex issues, de-escalating sensitive situations to achieve mutually beneficial resolutions
• Conducted research to negotiate favorable solutions, significantly enhancing guest satisfaction

Counselor at Ministry of Youth and Sport (2012-02 – 2014-06)

• Held end-to-end responsibility for the camp programs, including approving activities, reservations, and interviewing/approving candidates
• Liaised with parents and guardians, addressing concerns and providing guidance, advice, and information regarding camp operations
• Coordinated quality and eligibility checks for camp locations, ensuring approval and accreditation for engagement in state projects according to legal standards
• Served as a field supervisor during camps, overseeing activities with responsibility and accountability
• Assisted in the end-to-end management of multiple projects, covering planning, logistics, and execution within specified timelines and budgets
• Managed documentation for the Finance Department, ensuring accurate and comprehensive records

English School for Foreigners – IELTS – Croydon College (London, UK) (2015 – 2016)

Bachelor’s Degree in Finance and Accounting – UCDC - Christian University “Dimitrie Cantemir” (Bucharest, Romania) (2008 – 2011)

Biochemistry/Biological Chemistry – Lycee Theoretical “Neogoe Basarab” (Oltenita, Romania) (2004 – 2008)