Angel Park

Enthusiastic and empathetic customer support specialist with a strong foundation in digital communication and audience engagement. Known for resolving customer concerns with professionalism, improving satisfaction through personalized support, and maintaining brand loyalty.

Background in social media and marketing provides a unique edge in understanding customer needs and crafting meaningful interactions across platforms.

Mailroom and Marketing Support Specialist at PostScan Mail (2025-06 – Present)

• Handles incoming and outgoing mail, package distribution, and administrative tasks to ensure efficient office operations.
• Assists with marketing by managing and scheduling content across social media platforms, monitoring engagement, and supporting promotional campaigns.

Fan Support Agent at DICE.FM (2023-08 – 2024-01)

• Provided timely and empathetic customer support to fans facing post-purchase or event-related issues.
• Communicated effectively to resolve concerns and keep fans updated on ticketing, access, and refunds.

Assistant Media Planner at CROSSMEDIA (2022-06 – 2023-08)

• Partnered with clients to develop targeted digital media plans.
• Provided daily monitoring of search campaigns and addressed performance issues promptly.

Paid Social Media Specialist at 1SEO DIGITAL AGENCY (2022-01 – 2022-05)

• Created and managed social media campaigns across company brands with a customer-first mindset.
• Supported internal communications and delivered on-brand content tailored to user behavior.

Communications Coordinator at THE DREAM PROGRAM (2020-10 – 2022-01)

• Led digital outreach and community communication efforts, driving 40% increase in engagement.
• Built positive relationships with program participants through consistent and transparent communication.
• Supported marketing initiatives that focused on customer engagement and retention.

Freelance Media Consultant at SHOT BY ANGEL (2014-09 – 2020-09)

• Consulted clients on how to grow their online presence and improve user engagement.
• Managed client-facing communications, social strategy, and branding execution.

Bachelor of Arts in Business Administration – Western Governors University (2020 – 2021)

Associate of Arts in Communications – Delaware County Community College (2018 – 2020)