Anil Şirin

International Logistics, Export & Customer Operations Specialist with over 10 years of experience in international logistics, import-export operations, customs compliance, and multimodal transportation (sea, air, rail, road). Experienced in managing B2B customer relationships, providing multilingual customer support, and resolving complex operational issues in a fast-paced international environment. Proven ability to optimize processes, ensure regulatory compliance, improve customer satisfaction, and collaborate effectively with crossfunctional teams.

Strong communication, problem-solving, and stakeholder management skills gained through both logistics and customer operations roles.

B2B Turkish Customer Operations Specialist at TP Romania (2025-01 – Present)

• Manage B2B customer relationships for Expedia Group, a leading travel and tourism platform
• Provide multilingual support via phone, email, and live chat, ensuring high customer satisfaction
• Log and track customer interactions in CRM systems, improving response time and issue resolution
• Resolve billing, order, and service-related inquiries efficiently
• Collaborate with cross-functional teams to ensure smooth service delivery
• Consistently met quality and performance standards in a fast-paced international customer service environment
• Supported smooth communication between customers and internal departments, helping reduce resolution times
• Improved response efficiency through accurate CRM documentation
• Contributed to high customer retention through professional issue resolution
• Maintain compliance with internal procedures and quality standards

Export Consultant at TGM Customs Consultancy (2023-01 – 2024-12)

• Planned and coordinated international export shipments (road, sea, air)
• Reviewed and optimized export documentation in compliance with international trade legislation
• Collaborated with customs authorities and government institutions
• Supervised export team activities
• Ensured alignment between logistics and planning departments
• Reduced documentation errors by improving compliance review processes
• Minimized shipment delays through proactive coordination with authorities
• Increased operational efficiency by streamlining export documentation workflows

Logistics Expert at FORM GROUP (Mitsubishi) (2022-01 – 2023-12)

• Coordinated global transportation operations
• Managed customer orders and delivery scheduling
• Prepared and monitored transport documentation
• Optimized transport capacity utilization
• Solved exceptional logistics issues
• Improved on-time delivery performance
• Enhanced transport capacity efficiency
• Ensured smooth global shipment operations through proactive planning

Export Specialist at Yeni Ekin Customs Brokerage (2020-01 – 2022-12)

• Coordinated export shipping operations
• Prepared and verified customs documentation
• Ensured compliance with international trade regulations
• Successfully handled high volumes of export documentation
• Maintained strong relationships with customs authorities

Export Specialist at MDN/Metro/Doğruer Customs Consultancy (2015-01 – 2020-12)

• Managed export documentation and reporting
• Coordinated shipping processes
• Followed export procedures until completion
• Prepared customs documentation for various industries

Bachelor's Degree in Foreign Trade and International Relations – Namik Kemal University

Business Administration in Business Administration – Eskisehir University