Community Support at Creative Fabrica (2025-03 – 2026-08)
- Provided customer support for account, subscription, billing and platform-related inquiries.
- Troubleshot technical issues involving the platform and digital/design products and guided customers toward effective resolutions.
- Managed community interactions, de-escalated customer concerns and escalated complex cases when needed.
- Collaborated with internal teams to resolve customer issues and improve the overall customer experience.
Graphic Designer - Freelance at Self-employed (2023-08 – Present)
- Create custom visual designs, branding materials, digital artwork and print-ready graphics for clients and independent projects.
- Manage the full client workflow from requirements and concept development through feedback, revisions and final delivery.
- Work independently while maintaining quality standards and meeting project deadlines.
Operations Leader at HKR Media (2020-08 – 2023-06)
- Oversaw day-to-day operations of content curation teams supporting a large digital/e-commerce environment.
- Monitored team performance, quality and operational KPIs using reporting tools and dashboards.
- Provided coaching, feedback and quality reviews while supporting team accountability and performance improvement.
- Coordinated workflows and projects using Asana and Atlassian Confluence and supported the client's content-quality strategy.
Content Curator at HKR Media (2019-10 – 2020-07)
- Reviewed and curated e-commerce content to ensure compliance with platform policies and quality standards.
- Used data tracking, investigation and content-review skills to identify inappropriate or low-quality submissions.
Public Relations Specialist / Customer Support at HKR Media (2019-02 – 2019-10)
- Supported customers of an online print-on-demand platform through Zendesk.
- Resolved inquiries involving order status, shipment tracking and damaged-order cases.
- Applied practical print-on-demand and e-commerce knowledge to customer-facing problem solving.
Customer Service Representative at Teleperformance (2018-10 – 2019-01)
- Supported customers of a major US telecommunications company by phone.
- Handled inquiries regarding services, billing, contracts and new-device orders.
- Worked efficiently in a high-volume environment using Zendesk and Avaya.
Senior eChat Specialist at Teleperformance (2017-05 – 2018-10)
- Supported international and business customers of a US telecommunications company through live chat.
- Resolved service, coverage, contract and billing inquiries while managing multiple customer conversations.
- Assisted new hires and supported team operations as a Senior Specialist.
- Developed strong multitasking, prioritization, software-navigation and written customer communication skills.
Customer Service Representative at Teleperformance (2016-10 – 2017-05)
- Assisted customers of a Romanian energy company with billing, contract and technical inquiries by phone.
- Used empathy, active listening and clear communication to resolve customer concerns.
- Introduced relevant maintenance and care packages when appropriate.
