George Nitulescu

Results-oriented Customer Care Specialist with experience in leading customer service and sales support teams in different business industries. Strong background in strategic planning, team leadership, and improving customer experience. Proven ability to manage budgets, develop teams, and implement service projects to drive business growth.

Customer Care Manager at Karcher Romania (2019-01 – 2023-12)

• Lead Call Center and Order Management teams, enhancing service quality for customers and sales teams.
• Developed and implemented customer care strategies, ensuring high service standards
• Managed the complete order process including pre-sales, order management, and after-sales support
• Coordinated logistic activities, improving delivery efficiency and complaint management
• Recruited, trained, and coached team members to build a professional, agile customer care unit

Customer Service Manager at Avon Romania (2009-01 – 2019-12)

• Directed teams across Call Center, Order Processing, and Transportation
• Crafted customer service strategies aligned with e-commerce market trends, leading to improved customer satisfaction
• Coached and developed teams, building a pipeline of future leaders

Order Processing Manager at Avon Romania (2009-01 – 2019-12)

• Managed a back-office team responsible for processing customer orders, payments, and returns
• Improved operational efficiency by streamlining order processing workflows
• Coordinated cross-departmental projects, enhancing service delivery and compliance

Key Entry and credit check Team Leader at Avon Romania (2009-01 – 2019-12)

• Supervised the processing of representative orders, ensuring compliance with credit policies
• Coordinated logistics and front-end support, optimizing delivery flow

BS in Economic Cybernetics, Statistics, and Informatics – Bucharest University of Economic Studies